CampSaver.comReviews of campsaver.com

They just canceled our order for no reason and without informing us. I had to go to my account to see this. Sent them an email but no reply. Very unhappy.

Emails get sent at a rate of one per day. Verification of card details is a joke. Payed for express shipping only to find that it’s been seven days and still it’s not been shipped. You’d get better service from a blind and deaf merchant in a Turkish bazaar.

This store told me 'Out of stock' after 3 weeks later I ordered. I waste 3 weeks! They don't care Inventory. Don't use this store. This is the worst.

At this point I have to say 1 star, I placed my order on November 30 and my status says “order placed”. It has been over a month! And I have only received a generic email reply to my email asking about the order. This is unacceptable.

They suck!!! Don’t order from them, it’s not free returns unless you accept a campsaver credit for their overpriced items. So regret ordering from them

Sharp selling AVOID Be very cautious of this site - particularly for overseas/UK shoppers. The online price includes some expensive but VERY slow shipping (mine took 18 days) before arriving at UK customs. At this point you find out that duty and tax is required on the item. I ordered a $450 ski jacket, paid $60 postage (yes - for the 18-22 days delivery!) and then was stung for $170 of additional duty and tax here in the UK. Total cost $680 - very, very different to the deal I thought I was getting. My item was eventually delivered after 22 days and it’s the wrong size. I can’t send it back though without losing the $170 paid to customs (which I would also have to pay for a second time if campsaver bothered to send a replacement – and presumably it’d take another month or so to get). When I got in touch with the company to complain about this lack of disclosure on the true costs (and the woefully poor delivery speed), they replied "it’s moving along" and pointed me to some fine print buried on a page on their website in regards to additional costs for shipping/custom clearance falling to the customer. They had no reply to my commentary that many US retailers either: i) make these costs clear at checkout, or ii) cover them for UK customers and include in the purchase cost. Be warned that if you pay these customs/tax, they are not refundable – meaning you have to implicitly trust Campsaver that they’ll get it right. If you don’t pay, you can’t be refunded the shipping costs incurred. The whole company feels like its set up to take advantage of overseas customers and engage in sharp selling practices that limit opportunities to cancel/reorder as well as costing you significantly more than you expect. I will never use them again. AVOID

Order a tent and wait for two weeks yet not getting the tracking code or shipment update. When I contact their CSAfter the first week, they told me the ordered already shipped, but when I contact again in the second week, they told me the order just being processed and ask me to wait couple more day for the tracking code.

Please don’t be fool on this website thinking you can save. I ordered an item, put the right shipping address, confirmation email showed a wrong name where it ship to. No option to cancel the purchase even if you just put it a second ago. Contacted support and they told me it has already been shipped and ai have to pay $16.40 to have UPS return it. Ridiculous!!!