CampSaver.comReviews of campsaver.com

Irresponsible service of some staff members. I spent a lot of time explaining to their representative via online chat the issue with items` codes on their site and figuring out which item should I order to receive the right color (the problem was the following: an item showing black backpack after checkout described it as orange and the item showing a picture of orange backpack had a code and text description of a black one, so the numbers on Campsaver website were technically swapped and after sending multiple screenshots and clarifications their representative understood the issue and said it will be fixed on the site and said I should order black-pictured item to receive the orange one I wanted - by the way, it was around a month ago and they still didn't fix it. After placing an order I sent an additional email to customer support to tell them about the issue and clarify that I want an orange backpack. Eventually, despite all the efforts I made to ensure getting the right color, I received a backpack of the wrong color + they still didn't fix the issue on the website so that other customers ordering these backpacks may receive unwanted items. I'm located in Europe and used forwarding service to make a purchase from the USA, so any returns would be problematic + time is lost ( I ordered a backpack for snowboarding and the season has already started, waiting for another 3-4 weeks is definitely not a great deal). *Update: After the New Year holidays customer support team has answered my email and did a great job to find a compromise in this particular situation. Based on my personal experience, I can say that campsaver team does value their clients, and even if something goes wrong with an order, they will provide the required assistance and do their best to help a customer solve an issue.

Most bad I reviews I read are during covid times. I know it may not justify the bad customer service a lot of you have ecoericned during these times but I personally had a great experience with this company and I was completely shocked to see such bad reviews. I ordered 2 exped megamats which as some of you may know, they're very expensive. One shipped and the other didn't because it was back-ordered. The one that shipped was somehow lost in transit and it never arrived. I emailed them and told them I would just buy it elsewhere and they immediately refunded me. I have a friend who ordered and all was good with his order. Hopefully they get back on track witj the issued they're having due to covid and this is a company I can recommended for sure, even though as I mentioned I have not had any issues with them. Update 9-18-21 I recently placed another order from these guys. I received an email that there would be a problem with my order and it would ship about a week later than expected. Then the very next day I received an email that it was in transit. Again, not sure how a few people keep having bad luck with them. All my 3 orders have been great. Will buy from them again without hesitation.

First time ordering from camp saver and thought the 20% off coupon for a pair of adidas hiking shoes was too good to be true. Reading the trust pilot reviews made me believe it was a bait and switch website possibly. I called customer service to check on the size availability since every size said low stock 1 left. The agent answered the call promptly and assured me they had it in stock. I then decided to roll the dice since the price with discount was too good to pass up. After placing the order I the used the chat feature to verify order was received and if there would be a delay in shipping. Again the agent confirmed it would be shipping shortly. Few hours later I received a preparing to ship notification and then an email with tracking number. I paid a few extra dollars for 3-5 day shipping since I needed the shoes for trip in 7 days and I received the shoes in 3 days. As a few other reviews say, make sure the site shows the show in stock before ordering. I had zero issues with customer service and shipping speed. I will be sure to purchase here again in the future.

I purchased a Sierra Designs Flex Capacitor 40-60L backpack from Campsaver.com, and I had a rewarding experience. I placed my order on a Wednesday and received the backpack the following Tuesday. I was extremely pleased with the fast processing and shipping. Better yet, the customer service was terrific. The reps I spoke with were helpful, professional and friendly, and they were not pushy at all. I highly recommend Campsaver.com.

más de 12 euros ...

Excellent customer service! Thank you camp saver. Highly recommend this store!

I had terrific customer service. Ordered last weekend. My order arrived today (total 6 days). I think people who commented in recent months didn't take into account the problem with the USPS. I saved $73 per pair of shoes which is substantial. There was a glitch with the website so I ended up ordering over the phone and the people at Campsaver couldn't have been nicer.

Ordered a pair of climbing shoes, but they turned out to be a tad too big. No prob, shipped back to Campsaver on their own dime. Got another pair and too small. You guessed it, sent back again at their cost. Received pair #3 (again at campsaver.com's cost) and they are perfect! So easy to deal with, great prices, and exceptional return/exchange policies. One really can't ask for more.