CampSaver.comReviews of campsaver.com

Ordered 2 x batteries, Payment was taken from San Marino which rang alarm bells, Product was shipped from China. , Low Value, Description on the invoice was Ornament, I refused the import, Credit Card company now investigating. Stay away.

This outfit is a scam and time waster. I ordered an expensive sleeping bag and air pad. After receiving a confirmation email, waiting days, they never bothered to email me that my order was canceled or gave a reason why. Don't waste your time with these clowns.

Don't ever do business with this criminally dishonest seller! First, I got a defective item from them. When I returned it and asked for a refund, they tried very hard to convince me for an exchange instead. When I finally decided to exchange, they processed a new order of the same item with a MUCH HIGHER price without my consent. Then I understood why they tried to change my mind. This unauthorized transaction was literally a steal. When confronted via emails, they even tried to play stupid!

I wish I could give them 0 star, which is all they deserve. Submitted an order by mistake, then tried everything possible to cancel that order, only to no avail: called them multiple times but nobody answered; wrote them multiple emails and only to be notified, in two days, that my package had been shipped out and there was nothing they could do about it. Such company should not exist, period!

They waited for 5 days to acquire information about the shipping cost of a baby stroller. Afterward, they informed me that the most reasonable price to ship it to a domestic address in the US was $350!!!

Placed a $188 order for climbing gear ... pennies in this world. Never shipped one of the items despite being continually in stock, according to their website. I waited for a few weeks as it said "processing" due to traveling, and thought maybe it needed to ship from another warehouse. Finally, I chatted with Kelli E. over the website chat, and I told her the situation over the chat and asked for a refund for the item that never shipped she told me it did. I said it wasn't in the box and it was listed on the website as "processing". She then actually looked at the order and said I was right. Then left the chat. No refund made yet. She responded via email a few hours later and says the shipping department said they shipped it ... still no refund. I call and begged to speak with a manager, and the manager (Breanna) still is gaslighting me saying it did in fact ship despite the website saying it is "processing". They are claiming the best they can do is file a claim because they shipped the item thus making me look like I am lying about not getting it. This company sucks and I will never order from them again. FWIW this is over a $16 item. Their customer service attitude was horrible and combative toward me. My initial view was, I don't really need this right now so just cancel it. Also its owned by OpticsPlanet so they are off my list as well. Be horrible and lose a customer. Briana claimed all of this treating me poorly was part of their process to submit a claim. There is no claim when you never shipped the item and your website verifies this. I guess they are scamming UPS over this or something. Horrible. Finally got a refund after begging and demanding. It was for 22% less than what I paid. This company is an absolute scam.

I ordered a pair of Hoka hiking shoes on March 20. The item was not on back order when I placed the order. I didn't receive the shoes until May 13! By then I already asked for an RMA and return shipping label and found another site to buy the shoes (at a cheaper price!) since I was leaving on a long trip on May 19. As soon as I received the box from Campsaver I returned it that day. They received the return on May 17 (per UPS tracking). Campsaver's return policy is that they will issue a refund within 10 business days. 10 business days from May 17 is May 31. It is now June 6 and I still haven't received a refund. On chat with their customer service, they tell me that I will receive my refund within another 2 weeks. They had my money on March 20, and now I won't receive my refund until June 20 - so they had my money for 3 solid months. Absolutely horrendous experience.

Sent me the wrong helmet. After I returned it, they refused to issue me a credit.