CampSaver.comReviews of campsaver.com

I ordered a ski helmet that did not fit. Campsaver said it was unreturnable. Although my order confirmation and invoice said nothing of the sort. It actually said free and easy returns. Beware! I am now stuck with a $250 helmet that doesn't fit. I will never do business with them again.

Didn't honor an online discount coupon they were showing sitewide on a banner. Had an item in cart with a coupon code they were advertising on their site, and had to run to take care of an errand. Went to place an order when I got back, and they had changed the item from being able to use the discount code, to earning bonus in store rewards points so it would be exempt from the coupon discount. Other models/styles of the item still worked with the discount, but not the one I was going to purchase. They are trying to push people to either pay full price, or only get their in store rewards points instead.

Ordered an in stock item that was then conveniently on back order shortly after. Waited through 8 month of updated ship dates and empty promises before I canceled my order and went elsewhere. Customer service did nothing to help.

I place an order with Campsaver for an item advertised on sale, online. The next day, I received a note from their Customer Service reading "With our deepest apologies, we regret to inform you that a typographical error occurred on our website causing a pricing discrepancy for the following item(s):" And that they would cancel my order. Also, "If you would like to explore some other options, we have a warehouse full of similar products and our product specialists would be happy to assist you. We can be reached at 1-877-883-6276 or by e-mail at xxxxx." I reached out to their Customer Service, trying to understand "Pricing Discrepancy", and if the item I was interested was available. No reply. One week later, the item is still listed for sale on their website, still showing "24 available". Classic Bait & Switch tactic. There are better companies to do business with than CampSaver.

My experience with CampSaver began well enough, but regrettably deteriorated into a completely miserable fiasco. First, the prices listed on-line are definitely competitive. In fact, lower price was the hook that got me looking at CampSaver to begin with. I ordered several items on-line and two of them arrived without incident. Unfortunately, it then was all down hill from there. The coat I ordered for $280 from CampSaver was in-stock and was actually shipped on time. Unfortunately, UPS refused to deliver it to the local post office and, when I contacted CampSaver to find out what gives, CampSaver said that because the order was handled with PayPal (a listed means of purchasing on Campsaver's site, by the way) CampSaver "could not" instruct UPS to simply reroute delivery of the coat to our street address rather than the post office. I called PayPal and UPS, both of whom said that all CampSaver needed to do was to contact UPS and they would change the delivery to our street address. I advised Campsaver of this and was informed by the very nice service rep that because PayPal was used, CampSaver "could not" (read: would not) request a delivery change. So because Campsaver would not do anything to resolve the issue, the coast was sent back to CampSaver's warehouse. Aggravating, but ok, it happens. In the meantime, I contacted the nice service rep and asked if CampSaver would simply re-ship the coat to me when it was returned to CampSaver by UPS. CampSaver said they "couldn't" (again read wouldn't) do that, but would issue a refund to me and then I could re-order the coat. Strange, but ok. I then asked to place a new order for the coat and was informed that the coat was now backordered. Huh? When I pointed out that my original coat, having been returned because CampSaver wouldn't intervene, was now sitting in their warehouse so they had at least one of the coats in stock, the very nice rep told me that this was a separate operation from sales and that if I wanted to have the coat, I would need to take the refund for the original undelivered coat and re-order the coat that was now on backorder. Fine. They then told me the good news was that the cost of the coat had dropped to $180. So I re-ordered at the new, lower price, and was invoiced the coat at this reduced price. Yesterday, I received an email from CampSaver telling me that their sales price was in error (as in too low) and that they were, therefore, cancelling my order. When I called to find out what the heck was going on, I was told by another very nice sales rep that the system showed that my order for the coat was cancelled, that there was nothing I could do to get the coat at that agreed to price ($180), but that I could place another order for the coat for the tidy sum of....wait for it...$415. So from $280 for a coat that CampSaver wouldn't ensure delivery of, to $180 for the same coat order that CampSaver took and subsequently cancelled out of the blue when they concluded they hadn't charged enough, to the new (but definitely not improved) price of $415. So what lesson have I learned from the experience? Do business with CampSaver at your own peril. If all goes well, you get a quality item at a good price. But, and it is very big but, if anything goes wrong, which appears as likely as not based upon my limited dealings with the company, you are in for a frustrating, time-consuming, and, ultimately, wholly unsatisfactory buying experiences. For me, trying to save a few bucks, is definitely not worth dealing with CampSaver ever again.

Bought a tent from them, found it cheaper the next day, asked for a price match, they refused. Then s they hipped the tent instead of canceling the order after refusing to match the price. I had to return the item and pay them $7.99 to get a refund to my card. THEY DO NOT HONOR THEIR 'PRICE MATCH GUARANTEE' They appear to have their own definition of the word guarantee that is not based on any dictionary

This seller is not an honest seller! They play with you as much as they want! I have ordered 3 items all the same! The product was on final sale which means no return ans I was okey with that because I wanted to buy them! But it took them like 5 days to process it I called them to see why! And they said it’s still under proccess and it will be shipped that day, and they ended up canceling my order because the PRICE WAS A MISTAKE BY THEM as they say! pricing discrepancy! Apparently they raised the price to the original price Which is ridiculous!! No more purchasing from them!

I bought a running vest from them which claimed it came with two bottles - expensive bottles specific for racing with during ultramarathons. I double checked with customer service twice before I purchased the vest to make sure the bottles indeed came with it - they said yes. The order comes a few weeks later with only the vest, no bottles. Customer service is extremely slow to respond, claims they can't get in touch with "the warehouse" and suggest that I should do it, without ever saying to me what the hell warehouse is, nevermind how to contact them. They then refuse to send the bottles or a partial refund for the bottles. Very dishonest if not downright lying, they will never get my business again.