CampSaver.comReviews of campsaver.com

Customer service ignored my email request for expedited shipping for an order placed over the weekend that didn't get shipped on Monday, despite the claim on their website, which is the main reason I purchased from them. Then I was laughed at, told to have a nice day, then hung up on when calling today inquiring about expediting my shipping, even offering to pay the difference. Worst first experience with an online retailer in an otherwise consumer friendly industry. Ruined my day.

This is my first time experiencing weird credit card payment verification. They ask us to call the credit card company, but because I want to send the order to USA, while I'm not from USA, and only travelling to USA. So they are expecting the customer to make expensive international call to verify the payment. So crazy! And delaying the delivery, even though I wont be in USA forever! I cancelled it in the end, cause I'm afraid my order won't arrived. I ordered it 17 days before I leave USA, but they haven't shipped it after a week!!! So I cancelled it. To make it even worse, they email us about the verification, but they always take so long to reply your email! After the cancellation, I ordered from other online shop, and they shipped it the same day that that I ordered, no difficulties. So disappointed with campsaver. And I'll copy paste their weird verification here: Option 1 Every credit card transaction has an authorization code/approval code (This code may also be called the transaction ID, transaction code, or authorization number.). Please contact your bank using the phone number on the back of the card that you used, and they should be able to provide you with that credit card approval code. This is a six digit number that may also contain letters. Once you're able to get that six digit code from your bank, please reply to this email, call or chat us so we can verify that number with what we have for your transaction. For U.S. customers we know that most banks will not provide this code. Please the option below. Option 2 For U.S. customers we do have a Second option for verification. All you would need for this method is access to your online card statement. This option involves Campsaver processing a new, small charge (less than $2 USD) on the same card used on the order. This new charge will be available for you to view on your online statement immediately. Once you have verified the amount charged to your card we will void out that small charge so it is never deducted from your account. For this option we will need you to call our Customer Service to provide your card information once more, since we do not store any credit card numbers on file. If you are willing to do the extra work, and delayed shipping cause of the extra work, you could try campsaver. Else you better buy from other online shop!

I found out about Campsaver on a deal site after years of using Backcountry and Gear Express. They appeared to have the cheapest pricing and offered a 10% off coupon if I signed up for mailing list. Well I did, only to find out it doesn't work for sale items or a wealth of various brands. Nowhere on the sign up page did it state this and it made me cancel my purchase. How is giving a $4.80 one-time discount not worth acquiring a guaranteed repeat customer? Foolish business practice.

I’ve never given a business a bad review though I felt compelled to warn others of "CampSaver.com". I placed an order nearly 3 weeks ago and have yet to receive some form of confirmation or invoice; no delivery date either. The only way you’ll know if the transaction took place is by checking your credit card authorized payments as they waste no time accepting payment in full. On top of not receiving any form of order confirmation, days after requesting an invoice and delivery date, I received a call then an email with instructions that I was required to take additional steps to verify my identity for an authorized payment. It seems once the order is placed and paid for, the business intentionally forgets their customer and any additional procedures unbeknownst. It is also unethical to refuse delivery of an order based on identity verification after accepting charges from a customer's credit card. After prolonging the delivery of the paid ordered merchandise, their customer care sent me an email only to claim that they have sent an invoice/order confirmation via email which I have yet to receive (even checked my spam box + you'd think it would be logical to simply attach it to that email). Upon figuring out there was no parcel tracking, I requested an immediate refund as I questioned the legitimacy of this business; they replied, their systems are down and will be unable to issue any refund for the time being. The business falls short of honesty and business ethics; the false claims of sending confirmation make for an uncomfortable/uneasy feeling with the sense of being hustled even though the dialogue between the vendor and myself was nothing less of professional. – scheme or not, I currently wonder if this is a legitimate business. My recommended fine print on CampSaver.com: If you cannot resist the urge to take advantage of a slightly lower priced item compared to other shopping sites and if you certainly do not value time or possible fraud, then by all means order from this company at your own risk. Update... Order # 1730774

A complete joke, with zero care for the customer. Still no response to my complaint. Take the money and run.... Ordered on Weds 23rd, Thurs 24th was a public holiday. So, paying for 3 day shipping would have meant my item arriving on Tues 29th Nov correct? Or does your 3 day shipping mean it will be processed in 3 days, then sent out? As it happens I found myself having to chase the tracking number on Tues 29th, as I had received neither the item nor shipping confirmation. 2 business days later, on 1st December, I receive a reply, with my tracking number. 7 hours later I receive an automated email with tracking details, stating my item had been sent and the tracking number would work within 24hours. By now this means its been 5 business days since my order was placed, staring my count from the 25th Nov. I paid for expedited shipping as I was leaving the given property address, lunchtime of the 2nd Dec for Honolulu. To now add insult to injury, I am unable to comprehend the shocking service received, compounded by the refund of just $31.18, when I paid $46.13 at purchase, for my items to be delivered within 3 business days. Am I expected to shoulder the loss for the utter incompetence? Please, if someone can explain if this is common practice for your company, and at that acceptable??

Called them up because I needed a rope for a climbing trip and was told unequivocally that if I paid the overnight shipping upcharge I would receive it on time. Waited patiently for shipping confirmation but never received it, called to confirm, no answer. the next day when it was supposed to arrive I finally did get an email that said they hadn't even shipped it yet. So now I don't have what I needed, am out the 45$ shipping and the rope is sitting on my front porch for the next 10 days. Three emails and no response.

I was on the mobile site and bought a kelty Gunnison tent for a trip I had coming up. The tentire I was looking for happened to be on sale so I bought it. When the tent arrived in the mail I noticed the poles that were pictured were not included with the tent. Nowhere does it say that. I checked the website again to make sure before calling and the same tent was on sale for even cheaper now! I bought it a few days ago and now it's much cheaper! 100% price guarantee is a lie. I called and polietly explained the situation and they said to return the tent. Then they charged me 7.50 for shipping because there was nothing wrong with the tent! What a ripoff. The mistake was their fault and I had to pay for it. If they would have been willing to discount the poles I would have kept the tent but they would rather have a unhappy customer and return the tent. This place sucks.

I searched the web and thought I had found the best deal on a Phantom Spark 28 sleeping bag. I ordered it and received a Phantom 32 in the mail. I brought up chat and spoke with a rep of the company, only to have them tell me that the online ad was wrong..ALL WRONG and that the one I ordered was a clearance from last year so it's a 32. NO WHERE on the website did it state this!! He said my options was to get my money back OR PAY THE DIFFERENCE...to get THE BAG I ORIGINALLY ORDERED! REALLY! I should have just been able to exchange the two since it's their fault that their add is all screwed up. Not happy with this company, will never use it again, would not recommend it...you'll never know what you'll end up with after you order, how can you trust them?