CampSaver.comReviews of campsaver.com

I am oversea customer and had BAD experience last week.. Got a email that my order has been cancelled and ask CS the reason behind, would like recap what Ryan@Campsaver replied: "we are no longer interested in doing business with you and campsaver reserves the right to refuse to do business with anyone if we choose, at this moment we choose not to do business with you, this is all the information i am allowed to provide you." This is the services what Campsaver provide? I don't care the goods now, just want someone to follow up with that terrible service, my order# 10903575, i also keep the email record with Ryan for backup. Again, feel disappointed!!

Bad experience. They told me to manual verify my credit card after few days from my order and never reply my email. Ok...fine... i place my second order with paypal; somehow they cancel my order. SO RUDE!

I had ordered something online that show it is in stock on January 1. I received an email that said I would be receiving it in 3 to 5 days. Several days later I get an email that it is out of stock and it would be shipping in two weeks. I follow up three weeks later and the date moved. I followed up again and the date has moved two times the first time the date moved . Horrible customer service, horrible communication, extremely poor online inventory system – I will not order from them again and do not recommend that anyone does. It’s not been a good experience heal their service is acceptable

Wow, has this company ever gone to the dogs! I ordered from Canada. Two weeks later instead of getting my order, I got an email saying they had to remove more items from my “cart”as they couldn’t ship them to Canada. This over and above the items that were removed at checkout. They sent me a list of items with no explanation. Were these the items removed or the items being shipped? As I wanted what I ordered I said ship away. Every order I’ve received from this site in the past has been sent USPS. If you are a Canadian customer shopping online cross border you will be aware of the “brokerage fees” charged by courier companies over and above customs and duties. I assumed the shipping department of campsaver were savvy about this and used USPS in order to avoid this extra expense. Imagine my surprise when the package arrive via USP...AND an extra $100 added to the bill. The driver, knowing I wouldn’t want the package, hadn’t even gotten it out of the truck! So, I declined the package. Campsaver refused to sent it USPS and basically cancelled my order. Well, that was over a month ago and they are refusing to refund my $700 CAD until they receive the package back even though they have a tracking number. TWO months, no merchandise, and no refund. I’ve had to open a case with PayPal in hopes of getting my money back. What a scam!!

These people absolutely do not want or care about your money. When I went into the distribution store in Cache Valley, I was going to get a product from the warehouse that they had in stock, I knew what I wanted, however when I went in, the guy at the counter was so put out that I came in 10 minutes prior to closure he made an effort to be so ignorant to my needs I just decided to turn around and leave. They must make too much money that they don’t need mine, I will not ever purchase from them again.

Campsaver.com is hands down the worst online shopping experience I have ever been through • They can't take card payments like any other company for some reason. You need to call them after you've made a purchase to verify your card details again. They need to take *the entire series of credit card numbers again* over the phone, to post a small transaction to that credit card. You have to wait a subsequent few hours for that amount to show up. It's almost like they don't want you to purchase things from them, given how many hoops they make you jump through. • Their office hours to do all of the above are needlessly restrictive • Very regularly, upon calling the office during office hours, no one picks up • They can't do anything useful regarding the above over email. It has to be done over the phone. Avoid avoid avoid. Unless you enjoy having your time being wasted.

Ordered from CampSaver on Amazon. They cancelled my order and stated Cancelled by Customer. When Amazon looked into it they found that CampSaver cancelled the order. When contacted they said I would have to repurchase the items because Amazon cancelled the order. The original item was $120 full price and they had a discounted one available for $75, guess they felt that price was too low after all or maybe the already sold the item. Regardless, the customer service is poor and the company is deceiving in its practices.

Had ordered the Kuat NV 2 with a coupon code. The following day, they said it is not available. They had offered me to pick something else and they would supposedly give it to me at the same price as the kuat witha coupon code. Really did bot want anything so i figured i just might wait for the kuat to become available. When checking the website, it atill shows up as avaialble. The customer support guy told me it was just a glitch. The following day, the kuatvwas stll available, now at a lower base price. I really am not sure whether it is still a glitch, bit it feels deceptive somehow. Just got off their email support again. Now they are saying that they dont carry kuat anymore and the reason why it is popping up on their website is that they have the same inventory as their sister website. They probably just do not want to give the discounted price since if they have the same inventory, they should be able to pull it off the inventory. Please do not order from this website. Very much bait and switch.