CampSaver.comReviews of campsaver.com

Bought a pair of boots that they said were in stock because other vendors were sold out of my size. After they credited my card, they sent me an email saying it was not in stock and wouldn't ship for 16-30 days. After waiting 30 days, they sent me an email saying they cancelled my order all together because of stocking issues. Absolutely horrific way to run an online retail store and in would not trust them with another purchase.

On Septenmber 19th, I placed a $655 order with Campsaver and revieved a PayPal reciept. This reciept said that 'Campsaver would contact me to complete the order'. After 36 hours and nothing, I wrote to them. They responded another day later saying they had no record. I sent them the PayPal reciept as proof...they simply replied - Call Customer Service. No explaination, no appolpgies.. Nothing. So in the mean time, the sale finished and the prices went UP. So I called, FROM AUSTRALIA, ON MY DIME. They reinstated the order... And then cancelled it again 24 hours later with an email seriously trying to Antagonise me... There is alot more to this story but I'm fed up. THE VERY WORST CUSTOMER SERVICE ON THE INTERNET. AVOID AT ALL COSTS!!!!

Really a bad Costumer Service. I bought an Umbrella on August 14th, then email the Customer S ricce on the same day to change the color of the Umbrella. It’s been more than 1 month that I neither get a reply from them, neither I got my Umbrella (of any color). I called the Tollfree number 3 times, waited for 5/6 minutes each time and my phone got answered on 3rd time. After my phone call, they sent me a Mailing Sticker of my shipment. Like really?. I’m 34 days, they didn’t even processed my order for shipment. I am really frustrated. Will never buy stuff from this site. I suggest all of you to buy products through Amazon, that’s too fast and convenient.

Bottom line up front: CampSaver customer service: zero stars. Pants: four stars. First, the pants are fine. As others have said, they are another high quality Arc'Teryx product. However, they are really suited more for skiing and not for hiking. They are fairly baggy. I'm 5'6 with a slender build. The size Small/Short was too long by at least 3-4 inches for me. They are well constructed and look like they would hold up to some heavy use. Shipping...another story. I'm in the military and had these shipped to an APO address. I used the same address I always do, but somehow these took 8-9 weeks to reach me. The trip I had planned to use them on came and went. CampSaver blames the USPS, and that may be the culprit, but I typically receive USPS packages in 7-20 days, depending on where they originate. The average is probably 14 days. I'd have second thoughts about CampSaver again if this were the only problem, but the real problem surfaced later. Customer Service: The worst I've experienced in many years. Infuriating is a better description. If you want the gory details, feel free to keep reading. If not, suffice it to say that CampSaver has lost a customer. Do they care? Maybe, but it doesn't seem so. I ordered these pants on 2 July. Four weeks after placing my order, I contacted CampSaver to see where the pants were, letting them know that I had ordered them more than four weeks in advance of a trip to Norway and had to leave on the trip without them. CS wrote back but didn't have any idea where the pants were. I also had my local APO (Army Post Office) initiate a tracer. After 7 weeks, CampSaver sent an email, saying "Where it has been this long and they have not had luck finding it we will go ahead and refund the order since we don't have more stock to send a replacement. If they do locate and deliver please let us know." About three weeks later, I received the package (13 September). On 14 September I let CS know that I'd received them and wanted to return them since my reason for ordering them had come and gone, and said my only shipping option at the APO was USPS. They were fine with me shipping the pants back, but insisted I use PayPal to receive their refund. At this point, CS's Customer Service rep became increasingly hostile and accusatorial in his emails, implying that I was somehow trying to keep the pants and not pay for them because I didn't have a PayPal account and wanted them to credit my credit card for the shipping: "If you are keeping the item though we would need to have you pay for it since we have refunded the card. If the item is unpaid for and not returned we will be marking this account as fraud and will not be doing further business. Please let me know what will work best for you to get this issue resolved." This was followed with "It is up to you where we go from here since you have both the product and the money. I am just letting you know what I will be doing if the item is not returned." Since I contacted them immediately after receiving the pants and told them I would like to return them, I don't know where this particular CS Customer Service Rep was getting this. After I wrote that I was going to give them a poor review, I got a half-apology. All of my emails went to a group email address, and any one of the Customer Service supervisors could have intervened...but did not. CampSaver needs to re-evaluate who they hire in their Customer Service department. This is not how you treat a customer when your business is 100% about selling stuff to customers. As any experienced customer service rep knows, most unhappy customers can be placated with a sincere apology. They are not all looking for a discount or some monetary compensation--I certainly was not.

Good prices, atrocious customer service.

i ordered a jacket from their website to get here (in Australia) for winter. 1 month later the product still hadnt been dispatched. The delivery component of the order was US$57.80, and was promised to arrive within 14-25 days. 26 days later I wrote an email complaining, as I had now missed a good portion of winter. I was given a $15 discount (which is around 11% of the order total). Felt this was fairly poor customer service and refund in general for having failed to live up to their end of the deal so blatantly.

Attempted to order a Stanley Adventure Cook + Brew set. I ordered it for an overnight kayaking/camping trip that was planned for 7 days after I placed my order with campsaver. I paid the additional postage for 3 day shipping. Later that same day I received an email from campsaver stating that my order would ship in an estimated 11-22 days. It took almost 45 minutes on hold for someone from C.S. to answer my call, this was after they didn’t respond to my C.S. email. I’m still waiting on my cancelation email. Absolutely pathetic business practice!

It is rare that I feel impassioned enough to write a negative review for a company, but in this case I cannot contain my disappointment and frustration with this company. I have had slow order delivery in the past and especially around Christmas you expect this. However, when you place an order for over $135.00 dollars, and on the 6th day after ordering it still hasn't processed, you know there is a problem. I come to find out my entire order was being held because a clearance item that was less than $3.00 was on back order - until sometime close to a month after my order. They would have actually held my order for another 2-3 weeks until that item came in. Madness. To make it worse, I am still waiting 3 days later for UPS to get my package. I won't get my package in time for my hike and I ordered within the 10 business days but Campsaver failed. Needless to say, Campsaver has lost another customer.