CampSaver.comReviews of campsaver.com

I've been waiting for 12+ business days (since my return was delivered to them) to receive my refund. No communication from Campsaver. When I called, they told me that returns are backed up and they may get to it next week. First order with them and sure to be my last. Stick to Backcountry or REI.

CampSaver said that they had inventory of an item that we knew was being discontinued soon. We ordered it, and didn't hear back from them for weeks that they no longer had the item. Everyone else had stopped carrying the item by that point. Very frustrated and disappointed with them.

I paid for a product Jan 13,2019 and they mentioned on back order less than 24 business days it should be on its way. Little communication on this after reaching out and I have fully been charged and NOW above 40+ BUSINESS days waiting for the product. No care to communicate the excess amount and still have not even offered to resolve this in any other way. Still do not have the shipping details and when I reached out they offered a minimal resolution now that the winter season is basically over. Avid outdoors individual and ordered very large items with no issues similar to this, these items are very small and not heavy at all. I would not recommend this company, go to backcountry, thehouse or anywhere else before this group.

Unfortunately, I placed an order with this company without looking at the reviews because they were a couple bucks cheaper than the others. Well, here it is 11 days later, no contact from them, and my items still have not shipped. Looking at these other reviews it seems I would be fortunate to get the items before I grow old, I've sent an email I'm eagerly awaiting the reply. In the bottom of the "thanks for ordering here's your receipt" (paraphrased) email in the fine print they go ahead and tell you how miserable the shipping is going to be, don't believe me or any of these other reviews. Go ahead and order, you can be the next one star for these guys.. Your better off paying the extra from any other company. After getting ready to post a BBB complaint I was reading through the already posted complaints (there are many on numerous websites at this point) I saw a reply from CampSaver stating that their policy is to " not take the money untill they have the item ready to ship". After looking through my bank statement I realized this is the case. I've waited two weeks for my clothing and they never processed a payment, my suspicion is they get orders and than go to their supplier and say yes we have this many of these items sold so we need them and the supplier ships them to campscammer and campscammer ships the items to you and bills your account a month or two after you placed the order (provided you haven't canceled your order by than). The email I got after I ordered nowhere in it said these items were backordered and only very quitely and softley eluded around the point they didn't have them. Shame on this company.

This place is silly. I made 2 separate orders for Columbia pants etc. After 5 - 6 weeks they contact me & advise all of the products I ordered - and that they took the money for - are all unavailable. ??? It’s kind of weird. There are many accounts of this in the other reviews below, of which I quite believe. I have unsubscribed to all of their emails & offers. However, I cannot deny that their customer service was honest, quick, straight forward and polite to me. They have notified me of a full refund (unsolicited) and have been completely cooperative. I think I’ve read some negative stuff about their customer service below, but I had absolutely no problems. However, fine customer service does not alone a company make -and I’m still disappointed. I was really looking forward to the products that I ordered.

As others mentioned they are a scam. They show that they have items in stock, but don’t. They will hold until your money and never ship nor notify you. STAY CLEAR.

I hope by NOT clicking any star it will be a ZERO STAR? Where do I start - 1) False advertising 2) Bait-and-switch 3) "captured"/charged card full amount before it ship....and still have/had not received product 4) lying about backorder dates I ordered a winter coat on CYBER MON (11/26/18) from campsaver as it was 10% less than other online stores. They said they had problems with the card, so I had to give another on which the charged the full amount immediately. Then I never heard anything again. When I did not receive an email that it had shipped (NOTHING on website indicated it was on backorder) I call and get a customer service supervisor that gave me a song-and-dance about how it might not make it for Xmas and did I want a different color? I said no, I want what I ordered. Then they gave me another 10% off for my "trouble" (further sucking me in to wait, no doubt, rather than try and find it elsewhere)...and said maybe 2-3 weeks. When I would look on their website, it still appeared as if one ordered it now one would STILL get it right away. NO updated website that it was backordered. I call again after Christmas and same stuff....not sure when coming, did I want yet another different color....they would talk to the buyers who would talk with the company and see what the problem was...would call back. No call back. I call again...."we spoke to the buyers and the company and you will have to either cancel your order or wait until SEPTEMBER 2019". It is January!!! Half the winter has passed by while I wait for the coat and they have my money....AND have kept me one the hook so I could not take advantage of buying it elsewhere at favorable prices on Cyber Monday or the Post Christmas sales (if they were to have told me that it was backordered....). NOW (January) their website merely mentions that it may take 19-23 day to ship!!! 19-23 days when they told me, and repeated as of today (1/18/19), that I would NOT have it until SEPTEMBER. So they are lying - either lying on their website about the expected delivery dates (being only 3 weeks), or to me (delivery date reaffirmed as September). Perhaps they are trying to get me to cancel as the price I have been quoted is much below what is out there now. DO NOT DO BUSINESS WITH THEM...NO MATTER HOW GOOD THE PRICE SEEMS. BIG DISCOUNT OFF "NOTHING" IS NOTHING AND WORTH NOTHING. If I were to cost my time at minimum wage for the time spent on this (not to mention the aggravation) I would have ended up spending twice what the discount was. 30% on nothing = nothing! DONT DO IT. ps...nope...I had to click on a star...but know I would have chosen NO star.

This company is terrible. Everything is 'in stock' until you order it, and then two weeks later they tell you it's not in stock and it will ship to you in a month or two. When questioned they said they are a small company which makes it difficult to track inventory??Zero customer service, no refunds for returns (and everything is manual, no online return request). Had to file a claim with my bank for a returned item. Just the worst shopping experience. And apparently, a scam.