CampSaver.comReviews of campsaver.com

This company says they have a "Lifetime Return Policy". I assumed much like REI that you had a reasonable amount of time to try out a product and exchange or return it . They send out emails with a title that says very boldly, lifetime returns. I attempted to return a yeti product within the year - the product was in like new condition....and they simply denied it and said that the product was "used" I had to pay for shipping to them from Hawaii $ 71.00 for nothing. This statement the company makes about "lifetime returns" is False Advertising. They should be ashamed. I also have had several orders where they do not have what they are selling in stock taking sometimes a month to ship out. Good morning, I am writing you to let you know that the item you returned is outside of our return policy and is very used. Our returns department deemed the item unfit for return and will be sending the item back to you. I apologize for any inconvenience this may have caused. For additional inquiries, please reply directly to this email and/or subsequent emails. ----- Cheers, Tasha B. | Customer Care Senior Specialist Customer Care | CampSaver, Inc. (877) 883-6276 | www.CampSaver

Me: It wasn't supposed to be a store credit. It was supposed to be a refund. Respectfully, Campsaver: Thank you for your email, according to the notes on your RMA, your return was sent back to us used, and with used items we can only issue store credit. Me: Oh. My. God. It's running shoes. I ran 2 miles in them and they nearly destroyed my legs. How are you supposed to test running shoes without running in them?????? That's a bunch of crap. I returned them within 30 days--which is what all shoes stores give you--and with the tags. You guys owe me a refund. Campsaver: Thank you for your email, respectfully, the shoes were returned used and show signs of that use, they cannot be sold as new, and as per our returns policy we can only issue store credit for them, even if you returned them within 30 days. Me: That's the most ridiculous thing I've ever heard of. They're running shoes. It's impossible to test running shoes without wearing them. I'm not doing business with you guys again.

I ordered a climbing gear package for my son and when it arrived I gave him the box for him to open. I later saw the gear package that came was a substantially cheaper package than the one purchased. I emailed them and customer service said it could only be returned with tags still attached but my son had already opened everything up. Definitely will not be buying from them again or OpticsPlanet because I'm pretty sure they're the same.

Disgusting service from this amateur outfit. Never again!!!

This site is horrible. I should have read these reviews before purchasing. It was pretty much the same story as I've come to find out many other folks have had. They were advertising a backpack about $40 less than your average price on-line. I bought it for an outing we had coming up. There would have been plenty of time to receive the shipment before our trip. After I placed the order, 3 days went by and then I got an email saying it was out of stock. I emailed them letting them know that this was a disappointment and now I had to scramble for the pack somewhere else before we leave. Their response was "you should have noticed that the button said back ordered when you hit order." This is BS. The site said that they had 1 left in stock. I replied to their email letting them know that was not the case. They never responded. They also held the funds on my credit card after letting me know they didn't have it in stock. The customer service is robotic and scripted. You can tell that you are just a number when attempting to work with them. Little do they know, I buy a TON of outdoor equipment and so do a lot of my friends. I will never point them in the direction of Campsaver.com. In fact, I would tell them to avoid this site like the plague. I'd rather pay $20 more for an item and know I am getting it from a reliable source. This site is a joke and should not be doing business.

Wow, I can't say enough about how poor the customer service is. I didn't look at their reviews before purchasing. If you look on their site, they only post positive reviews with almost all 5 ratings. Every other review site I saw are terrible. This company has some serious issues. Had same experience as others. They say item is in stock but doesn't send notification if it isn't. After talking to them, they say it is in stock but don't know what the issue is. They had no idea when it would be sent out and they had no way of finding out. At least according to the person I spoke to. They really fail when it comes to contacting customers after saying they will get in touch. I will never buy from from this company again. As long as you don't have to deal with their customer service, you should be okay. But if something goes wrong, good luck.

The return process is about as terrible as you can imagine. It's not streamlined at all, they take their sweet time in processing the items once they are received, and THEN they try to convince you that you returned a used product to them, so you can only receive store credit. I received a number of emails rejected by their (full) customer service inbox, the customer service line doesn't get answered (I waited on hold for so long!).... the only way I finally got ahold of someone was via chat. Truly a nightmare! On the plus side, I didn't have the experience that many others are reporting of the product being out of stock or taking months to ship, so there's that!

Prices may look good but it has happened far too many times for me where you think you're getting a great deal but they hold onto your paid order for weeks without shipping despite saying they have things in stock. I think they do this deliberately. I won't be buying anything more from them.