CampSaver.comReviews of campsaver.com

I will have to say that my experience was not great. Before you pull out your wallet to purchase from CampSAVEr, please SAVE your money for a company with better customer service. I purchased a lid top to my hydroflask. I got mine within a week which was not bad. I will say that shipping is pretty high. It cost nearly $9 for shipping a plastic lid, but I figured if the lid was on sale it all evens out. The day after I got it I found a better deal somewhere else and so I returned the lid immediately back to CampSaver without even opening the package up (so it was never used and returned right away). The CampSaver Return Policy directly from the website section discloses: 'We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return most unused items within 60 days of receipt of merchandise for an exchange, store credit, or full refund. After 60 days, only new items in the original manufacturer's packaging and with all original contents included (e.g. tags, instruction manuals, accessories, and additional components) may be returned for store credit. Shipping Refunds CampSaver proudly ships most ground orders free of charge for orders over $49. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, domestic Ground, Express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than CampSaver (such as customs or brokerage fees). Note: Upon approval, CampSaver refunds customers via the original payment method. For example, if a customer paid via PayPal, any necessary refunds will be applied to the customer's PayPal account. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.' *** Reading above, it never says that the customer will have to pay for the PayPal fee in the return process. I work in ecommerce retail as well and i've refunded customers via PayPal. There's an obvious 'Refund' button inside of PayPal to the direct customer that allows the customer to get a refund back without fees being taken out. I explained to email support that the refund had a fee taken out of the refund so I got refunded back less than what I was promised. This is what the support replied back with: "Thank you for your feedback! We refunded the entire amount available ($9.49) to your paypal account.The $0.89 fee was directly from paypal, so we are not able to do anything about that. I apologize that this has been somewhat of a frustrating process, but if you use this code: ----, you will be able to use it for 10% off your next order. Thank you!" I definitely call bull on this because i've never had an issue with refunding customers via PayPal and making sure that a fee wasn't taken out. It's very CLEAR this company cares more about making sure they make money instead of making sure they take care of their customers. No wonder they have terrible ratings online, and it was my mistake of not doing my research on the company before purchasing from them. PLEASE DON'T PURCHASE AND SUPPORT THIS KIND OF CUSTOMER SERVICE.

They said estimate 20-30 day delivery. Talked with someone on their website chat. He told me it could take up to a year! What kind of company is this? I wouldnt recommend doing any business with them.

Got pants that had a messed up dye pattern, asked for exchange but asked that someone check first that the other pairs are not also seconds, got another pair of seconds, had to return that too, got a measly refund and spent a lot of effort and post office trips to deal with their errors.

I ordered two pair of hiking shoes in same color (black/silver) recently, however they send my one black/silver and another black/bergot. I even paid import duty on delivery (I live in Canada), imaging what kind of hassles are getting to me. order from campsaver? think again!

I'm absolutely disgusted with CampSaver. I ordered a Fjallraven Kanken 17 on Monday 8/19/19 and I got an estimated arrival date of 8/23/19. Perfect, I start school on the following Monday so it'll be here just in time. I check the order status and it says "Order being processed"... Okay, that's fine. I just ordered it. I check the next day, it says the same. The next, day, still the same. So I decide to email them asking if my order was stuck or something. Seemingly, bad customer service is common with this awful company. I get this absolutely disrespectful email back from "Whitney M." who is a "customer service specialist", (what a joke). "Your order shipped this morning and you were sent a tracking number" word for word, that's all the email said. Okay, well my order is still "processing" according to your website and yeah, no kidding I got a tracking number. Finally, today, 8/23/19, I'm being told my order will not arrive until the following FRIDAY. Meaning I don't have a backpack until the FRIDAY after school starts. Seeing as I paid over $100 for this order, I'm speechless with this company. Bad customer service, awful shipping, I wouldn't be surprised if my product arrives damaged. I will never do any business with this company ever again. If you're considering buying from this company, don't. If I could go back, I'd just get it from amazon. Lastly, reading some of these other reviews with similar experiences, I find it humorous that this shameful company will do nothing but defend themselves and try to flip the issue back on the customer. Very professional, CampSaver.

First of all, Guys don't be bothered campsaver has no customer service. Even if they do, they will keep saying the same thing over and over. Your product will be shipped out shortly which is a lie. I copied and pasted one of review someone left down here because the exactly the same thing is happening to me, too. -Quote "Prices may look good but it has happened far too many times for me where you think you're getting a great deal but they hold onto your paid order for weeks without shipping despite saying they have things in stock. I think they do this deliberately."- I placed an order Monday before sunrise. still, have not received a shipping notification. They ruined our family trip. It's Friday today already.

The worst customer service experience. After ordering an item one week ago and after multiple questions from me about when the item would ship I was finally told the item “should ship today.” After two more days the item had not shipped so I responded to the same email to be rudely told “I said it ‘should’ ship today not that it ‘would.’” Quality customer service interaction. Giving it a few more days I inquired to see if the item was in stock or back ordered. I was told it was in stock and was preparing to ship. Exactly 2 hours later I was informed my order was cancelled because the item was not in stock. Horrible experience and I will not be making any future purchases from Campsaver.

Tried to return a Vasque Hiking boots. Would not accept without original box. Do not do business with this company! Be warned.