CampaignmonitorReviews of campaignmonitor.com

The same thing happened to me as to Jonathan. I was a happy customer for years, but I haven't sent a campaign for a while. I had issues logging in to my account, so I wrote to support. This was the response I received: In an effort to ensure all our customer data is compliant and to strengthen our application's performance, privacy, and security, Campaign Monitor accounts are set to a pending closure status after a prolonged period of inactivity. During this time, users who log in are given the option to keep their account active. If they do not log in during this period, their account will be permanently closed for inactivity. This is why your account has been closed. Account closures notifications are shown via in-app of the campaign monitor account. There are no external notifications sent out.

Was a Campaign Monitor customer for many years, and still had a couple of clients with sub-accounts that would send campaigns from time to time, and were billed directly by CM. Recently a client contacted to ask why they couldn’t log into their CM account. I checked and I couldn’t log into my parent account either. I contacted CM support, who informed me that my account had been deleted for inactivity. Apparently they delete accounts if you don’t log in for 12 months. No notification, they just delete the account. My client lost their mailing list. Campaign Monitor used to be one of the best companies in the email marketing space, but I guess things went downhill once they were acquired.

Terrible. Suddenly they claim my account has an issue, and I can not get it back. Watch out it’s a scam company.

Do not trust Campaign Monitor. After more than 10 years as a user, I discovered my account and all associated data had been permanently deleted due to “inactivity” — with no direct email warning. When I contacted support seeking clarification and assistance, I received no meaningful response. A deeply disappointing experience from a company handling business-critical data. It’s particularly disappointing because Campaign Monitor was once regarded as one of Australia’s great startup success stories. Unfortunately, my experience suggests things may have changed significantly since the company was acquired by CM Group (a US based firm).

This company once upon a time use to be good - now it's atrocious. You cannot trust them with anything. I have just tried to log back in to my account to begin a heavy 3 month marketing campaign on a new product. My account no longer exists. The company's response..."Campaign Monitor accounts are set to a pending closure status after a period of inactivity. We cannot share the criteria that determines an account inactive or the time frame used within the closure process, nor will we notify users of the account in any way beyond the in-app notification mentioned above. They have now deleted ALL my past email campaigns and my customer data (including GDPR opt out requests) gained over the last 9 years. DO NOT TRUST THIS BUINESS AS A MARKETING PARTNER.

Incredible poor experience. We have been with them a long time but recently had a tough few months and got behind with payments. We made clear we'd pay asap and have now offered to settle the outstanding invocies but in the mean time they have demanded extra fees, interest and payment in advance for an invoice we do no yet even owe. The funds they now claim are due are nearly three times the outstanding amount and will drive us into bankruptcy. We have offered to pay the late amount immediately, but they are totally inflexible and appear to want to administer a punishment beating not support and understand a long term client. Worse we are just being passed around - our account manager says speak to billing, they say speak to a debt colleaction agency and they refer us back to the client. We cannot get answer to questions and so cannot pay them the funds we now have sitting waiting! Watch out! They will kick you when you are down and there is no one who will take ownership of the client relationship that you can talk to.

I would like to just be able to delete a contact completely instead of it moving somewhere. A few other platforms like this GetResponse, you just can't delete contacts make no sense.

Have been trying to get in contact with their support for 2 weeks, just no answer. 3 emails I've sent now!