CampaignmonitorReviews of campaignmonitor.com

The customer support is as easy to navigate in as a jungle.... Wouldn't recommend using Campaign Monitor.

There customer service is terrible. There emails are written like they don't care about their customers. They do not work with the client to change anything. Would not recommend this company.

Absolutely awful and unsympathetic customer experience. Am a very small hotelier in the French Alps hit hard by the coronavirus pandemic - and Campaign Monitor could care less about me and the fact that they charged me throughout this entire period of inactivity. I asked for a part refund to assist me (I simply had no use for Campaign Monitor but did not want to lose my templates and database) but was flatly told "no". I have large corporations I work with who are more sympathetic!! Hell - even Booking.com cut me some slack and helped us out financially. Really really appalling of Campaign Monitor.

USD/EUR price conversion is a total rip off. In the Basic Plan you pay $129 or €129 (instead of market conform €107), $199 or €199 (instead of €165), but ... wait for this ... $299 or €329 !!! (instead of €248). We get it that they try to be Apple where USD = EUR, but while adding $100 from Tier 2 to Tier 3, they add €130 (equivalent $165) for EUR customers. Why???? Support in totally unwilling to admit their Tier 3 pricing makes absolutely no sense and hide behind "it's not up to us, it's Sales". We are currently looking for an alternative for our clients.

Campaign Monitor is the worst. Look out for the no exit claus in their contract. Unfortunately due to COVID-19 our business has been severely impacted like a lot most of our profit and budgets we have had to write down more then 50%. They aren't willing to help or assist us as a business. Not even an early exit fee, just deferred payments. The platform is not even that good, everyone - look at Klavyio

Premier customer for some time but then treated by CM's "customer support" robots like garbage.

One of the most counter-intuitive and bug-ridden email service providers out there. There are many other businesses that do it better and email isn't even the mainstay of their business. Limited functionality, poor image compression and incredibly weak customer support.

Like dealing with a robot with no desire to help paying customers. Parts of their interface have always bothered me but I carried on. However, the customer service is so bad it's laughable and they seem completely unbothered that we are leaving after 5+ years of business due to their inflexibility.