CALPAKReviews of calpaktravel.com

Avoid - the strap on the bag pulled out within 2 months of normal use. Do your research and you will find many similar complaints. Company will not replace or repair despite warranty claims. A cheap Amazon bag lasted me longer than this one. Not worth the price point - in this case you don’t get what you pay for.

Great points program, cute designs and colors! So far, scuffs have been easy to clean but I think durable finishes might be a growth point for them

Calpak makes such a great product! I have the Luka Duffle in regular and mini sizes and LOVE both! The material is beautifully constructed to provide durability while being aesthetically pleasing. The pockets help keep all your items well organized. These are by far my favorite bags!!!!

I’ve ordered several times from Calpak and they’ve been exceptional to work with! They shipped very quickly and the Luka is hands down my favorite travel bag these days.

I’ve purchased a few of the Luka duffle bags and used 2 - one small and one large - for a road trip. I love the durability and size of the bags. Wish the price points of the products were a bit lower but the loyalty program + discounts helps!

Calpak is very durable and quality that will definitely last a ling time.

HORRIBLE processing and shipping times. I feel for a luggage company they really need to get better at this part. I’ve been screwed over twice because of there ridiculously long processing and shipping times. The date they say will be delivered is not correct, ever. They refused to let me return the bag even though it came 5 days late after the original delivery date. For a luggage company I would assume delivery dates would be accurate so people can plan accordingly.

The luggage is smaller than expected and the quality is below average. I have personally purchased better quality, more sturdy luggage from a major big-box retailer under the store's generic brand name. Their carry-on bag resembles something closer to a diaper bag. The main reason for my poor rating is due to my experience post purchase and Calpak's general business practices. I purchased the bag on sale as a gift and when it didn't meet my (or the recipients) satisfaction I was told it could not be returned because it was purchased on sale. Upon review, I can confirm that the receipt did specify "final sale" however this was not clear when I made the purchase. Additionally, the item I purchased was not a "limited" version nor was it discontinued and there wasn't anything special about the sale that would make it "final." It was a typical 20% off sale - not a steep discount (>30%) I would expect to see with a "final sale." The bag is still offered by Calpak and can be purchased with the exact same specifications NOT as a "final sale." When I inquired with customer support, I received an instant AI generated response which I personally find insulting. When I escalated the inquiry, I got another response two days later essentially repeating the AI response. Buyer beware: Calpak's definition of a "sale" is their way of making the consumer waive their rights to any return policy in exchange for a slight discount. Personally, I'd rather pay more and retain my right to return the item if it doesn't meet my satisfaction. Had I checked the reviews, I would have seen other people have had similar complaints. Unfortunately, Calpak does not allow you to sort reviews by ratings - a functionality that is customary on every other retail site and what I can only assume is another deliberate attempt to deceive the consumer.