CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 127 reviews with 5 stars · Clear filters

Antonette M.
Jul 2, 2018
Operating just fine accurate and…
Operating just fine accurate and friendly.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Thank you Antonette!
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Armando
Jul 2, 2018
I've been using this service for years
I've been using this service for years. The service is really excellent.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Thanks for leaving this review, and for being our customer for so many years! We really appreciate it, and hope we can continue to serve you.
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Marc S.
Jun 29, 2018
Great product
Great product
Response from CTM (formerly CallTrackingMetrics)Jun 29, 2018
Thank you Marc!
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Marc W.
Jun 28, 2018
Rock-solid application!
Rock-solid application and outstanding customer service. Continuous innovation adds more and more value. Highly recommended!
Response from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks for the kind words, Marc! We are thrilled to hear that you are happy with the technology, as well as our customer support. As mentioned, we are constantly innovating and making enhancements to the product, and customer input is a huge driver in our development process. If you ever have feature requests or suggestions, please let us know: [email protected].
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Gary C.
Jun 27, 2018
Great software and easy to learn.
Great software and easy to learn.
Response from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Gary- thanks for the 5-star review! It sounds like you are finding success with the platform—remember that our team is always here if you have questions, and we have a series of helpful customer resources such as on-demand and live video training if you ever need it!
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John S.
Jun 27, 2018
Call Tracking Metrics is easy and
Call Tracking Metrics is easy and accurate to use. Great customer service and user friendly
Response from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks for the awesome review, John! Glad to hear that you are loving the platform, and our customer service!
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Stephano H.
Jun 26, 2018
It is great!
It is great! Very easy to use.
Response from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Stephano, it's great that you are finding the platform easy to navigate. As a reminder, all customers have access to our comprehensive Training Hub and Online Help Center which include articles, videos, live webinars, and more! Thanks so much for the 5-star review!
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Katherine Y.
Jun 26, 2018
Excellent service
Excellent service
Response from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks, Katherine. We pride ourselves on providing stellar customer service and are thrilled to hear that this has been your experience with our support team. As always, we are here if you need us: www.calltrackingmetrics.com/help
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