CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 127 reviews with 5 stars · Clear filters

Delphin
Jul 3, 2018
Awesome tracking platform
Awesome tracking platform, we have been using it in our small to medium size business going on a few years now. It has transformed how we track calls, monitor advertising effectiveness, call agent scoring and overall has given us the ability to scale call operations like never before. Platform and web interface are super easy to navigate and troubleshoot for even the novice of users. I have referred many peers and colleagues to the platform.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you so much for taking the time to share your experience with us, Delphin! It's the highest honor to be referred to your colleagues, and we don't take that lightly - we'll do everything we can to continue serving you and your peers for years to come.
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Simon O.
Jul 2, 2018
Excellent client service and product…
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure working with them and knowing we have a good partner that is highly integrated into our clients' lead generation experience. Thanks to everyone at CTM for their ongoing support as we grow. Simon Olszewski President - Tru Digital Media
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you so much for taking the time to write us this review. We love to help our customers, and work really hard to make sure we're doing it well, so it's great to see that was reflected in your experiences with our support team. We hope we can remain a good partner to Tru Digital Media for years to come!
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Emmanuel S.
Jul 2, 2018
Great product
Great product, great service!!!
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Awesome, thanks so much Emmanuel!
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Johan G.
Jul 2, 2018
Great call tracking software and…
Great call tracking software and services team has been very helpful.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you Johan, It's great to hear that our support team has been helpful for you!
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Robert K.
Jul 2, 2018
Very good company we use their software…
Very good company we use their software all the time. Good technical support as well.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you for writing us this review, Robert! We are so proud of our support team, and it's great to hear that they've been helpful for you!
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Ed C.
Jul 2, 2018
Excellent piece of software ★★★★★
Excellent piece of software. Get all the stats you need and the attribution is smart so it will retain callers and their channels. True ROI is unattainable without it. 100% recommend.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Thank you so much, Ed! We work hard to meet our customer's expectations, and we're so glad that we've hit the mark for you. Thank you for taking the time out to share your experience.
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Mark D.
Jul 2, 2018
Great marketing campaign tracking…
Great marketing campaign tracking features, good call center features, and flexible responsive company.
Response from CTM (formerly CallTrackingMetrics)Jul 5, 2018
Awesome, thank you for taking the time to leave this review, we appreciate it!
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Robert C.
Jul 2, 2018
answered my questions on an efficient…
answered my questions on an efficient manner.
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Glad we were able to help! Thanks, Robert!
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