Ryan B.
Great service
Great service, easy to use. Would recommend to anyone.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Ryan!
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 29 reviews with 4 stars · Clear filters
Ryan B.
Great service, easy to use. Would recommend to anyone.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Ryan!
Michael
Update: the new updated apps is working now; Thank You. the phone app is terrible, you can't make calls and they don't seem to care. also they keep telling us that they're working on fax support; well its been two years of working on the phone app and fax support.
Response from CTM (formerly CallTrackingMetrics)Feb 28, 2018
Hi Michael, We hear you - we agree that the last version of our app was sorely lacking. That's why we've completely rebuilt it since you left this review! Please download the new version from the app store, and let us know what you think.
Beth H.
Good customer service and pretty user-friendly. We also get keyword level tracking which is great.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks, Beth! Keyword-level tracking is a great tool for any digital marketer's kit and we are glad that you are finding success with it!
Riley C.
I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!
Response from CTM (formerly CallTrackingMetrics)Jan 11, 2018
Hello Riley, Thanks so much for your feedback! Please let me know if I can be of assistance as the experience you described is not typical and we would be interested in understanding more about your particular use case. You can always reach out to our support team @ [email protected] if you have any concerns or you would like some assistance in troubleshooting. Thank you for your business! Kind regards, Meghan
Josh B.
Customer support staff is very helpful and responsive. Follow through on trouble tickets is a big improvement from our previous provider. There have been a few glitches here and there, but very minor and everything has been resolved quickly.
Response from CTM (formerly CallTrackingMetrics)Nov 15, 2017
Thanks for taking the time to review the platform, Josh! Please know that our support team and engineers are here to help if you experience any issues.