CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 127 reviews with 5 stars · Clear filters

deepak K.
May 21, 2025
Great tool and user friendly with ease…
Great tool and user friendly with ease of salesforce integration
Response from CTM (formerly CallTrackingMetrics)Dec 15, 2025
Thanks for the review!
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Preston P.
May 20, 2025
I absolutely love CTM
I absolutely love CTM. We are able to do any sort of sophisticated offline conversion tracking we can think of. We also are able to build out custom fields and use it as a pseudo CRM for clients not using one, or direct integrations with all the major CRMs. 10/10
Response from CTM (formerly CallTrackingMetrics)Dec 15, 2025
Thank you for the 5-star review, Preston!
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Austin A.
Mar 28, 2025
The best call tracking system for businesses!
I've used Call Tracking Metrics for years as a marketer in the addiction treatment industry. They are and have always been my go to recommendation for call trees and phone management. I've tested a ton of different services and between a system that just works, and their fantastic customer service, I've always had a good experience!
Response from CTM (formerly CallTrackingMetrics)Dec 15, 2025
Thank you for the kind words, Austin! We appreciate the review!
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FalconDigitalMarketing.com
Mar 13, 2025
Best Call Tracking Solution for Our Ad Agency
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their customer service and product are amazing! The software is very easy to use, even with the advanced features and connecting to other platforms like Google Ads, Facebook, Google Analytics, and others. We also like the call scoring feature - many of our clients use it as a full CRM to track and score all inbound leads and new clients. The new Ai features are very useful as well!
Response from CTM (formerly CallTrackingMetrics)Dec 15, 2025
Thank you for the thoughtful review!
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Stuart B.
Apr 16, 2019
CallTrackingMetrics has fantastic support...
I have been with CallTrackingMetrics for about a year now. CTM has some of the best customer support have I ever experienced. CTM has many different features and sometimes it is easy to get lost in all of them, but their support makes it so simple any time I need help.
Response from CTM (formerly CallTrackingMetrics)Apr 16, 2019
Thank you Stuart, we really appreciate your feedback! Our support team works incredibly hard to ensure our client's success in our platform, so it's great to hear that your experience reflects that.
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Terry - Nice Guys Buying H.
Sep 7, 2018
Incredible Customer Support - Human to Human, What a Great Concept!!
Every experience with this company has been incredible. Their customer support has been some of the best I have ever experienced. They don't lead you to some "help" article or website for you to do it yourself. They guide you through the process if you want to learn, or they will simply handle it with you. I love Call Tracking Metrics.
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Joe
Jul 30, 2018
Excellent service
Excellent service
Response from CTM (formerly CallTrackingMetrics)Jul 30, 2018
Thanks so much Joe, that's great to hear!
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Rusty A.
Jul 23, 2018
Excellent tracking software that…
Excellent tracking software that greatly helps us know specifically where the best return on investment calls are generated, where to place or not place our marketing dollars and where we need to follow up. The CTM staff is always available and helpful. An outstanding experience all around.
Response from CTM (formerly CallTrackingMetrics)Jul 23, 2018
Rusty, Thanks for the 5-star review! We are thrilled that our software is helping to optimize your marketing efforts and increase your overall ROI. Our team is always available if you ever have questions, so don't hesitate to contact us. We appreciate your continued business and thanks again for taking the time to share your experience!
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