Jackie A.
Not overly happy with the service
Numbers are easy to get - except for true 800 numbers. We have had some serious challenges in numbers not working - working at one moment and then dropping off for no reason with no notice. Wasted advertising dollars with no sense of urgency to get them fixed or compensate us for the lost investment and revenue. System online is just ok, but should be able to do a lot more. Some things in the reporting tool make no sense, like reporting call volume by highest number instead of showing call volume by hour which is how you need to read this.
Response from CTM (formerly CallTrackingMetrics)Nov 28, 2017
Thank you for your feedback Jackie, we appreciate it. We do have access to 800 numbers and we would be happy to order them for you. They are special order but usually we can turn them around in a week or two. You can submit a request through our support team at [email protected] if you don't see any in inventory. We are sorry you felt like we didn't apply urgency to your number issue. Taking a quick look at your case, it looks like it was escalated very highly in our organization but its good feedback to make sure we let you know how seriously we take an issue like that. We are actively working on new reporting so stay turned, think you will like whats coming. In the interim, please let us know if we can be of assistance in any way. We value you and appreciate this feedback.