CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 29 reviews with 4 stars · Clear filters

Call A.
Jun 27, 2018
A very solid program with useful tools…
A very solid program with useful tools and easily explained functionality.
Response from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks for the great review! We really appreciate the feedback!
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Shafrina I.
Jun 26, 2018
The staffs are very friendly and always…
The staffs are very friendly and always ready to help
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Thank you Shafrina, we love to help!
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Ozen H.
Jun 26, 2018
Call quality could be better in…
Call quality could be better in Australia but good service.
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Thank you for the feedback! We'd love to look into your call quality issues; just send a message to [email protected] with a few details on what's happening.
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Jamie F.
Jun 25, 2018
Immediate response
Immediate response
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Max M.
Jun 25, 2018
Good Call Tracking Platform, but could be more Client-Oriented
CTM is overall a good platform to use for tracking call data, however the site has some flaws and could definitely improve its efficiency in terms of bulk editing tracking numbers / sources. It would also be ideal to be able to export Ring Time, Talk Time, and Duration totals from call reports instead of just averages for each source.
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ZB
Jun 25, 2018
Great Customer Service! Too feature-rich..
CTM has some of the best customer service I have ever seen from a company. They have invested greatly into their support team. Kudos to the Support team for all you do! This is also why I left a star off. The system is feature-rich, almost too rich. One button can possibly through off your entire call flow. For as many hours I have spent on the customer service line ( I could tell you each support reps favorite color) the system can be buggy. Overall a great system that is close to perfect. But have no fear the support team will save you every time!
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Thanks for taking the time to write this review! We really appreciate your detailed feedback on our platform's usability, and we'll pass it on to the developers.
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Stanley S.
Jun 25, 2018
Awesome but it have bugs.
It's awesome system, but for 2 years of experience every single day I experiencing bugs =( I love system, just works not well and new upgrades which was recently done, only slowed down performance.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for the review Stanley, we appreciate the feedback. And, thanks for being a customer the past two years! We are constantly enhancing our software and creating new features for customers. With that in mind we want to make sure we are not slowing down your performance. If you are still seeing performance issues please contact us at [email protected] so we can trouble shoot for you. Please let me know if I can help out as well. Thanks again Stanley, and have a great week, Jeremy Wingate Director, Customer Success
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Torben H.
Jun 25, 2018
Awesome customer service
Awesome customer service. The software is still a little bit buggy..
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
We work very hard to provide the best customer service, so we really appreciate your review! That said, we'd love to hear what bugs you're experiencing so that we can correct any issues you're having. Please send a message to [email protected] if you have a few minutes to share. Thank you!
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