CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

Call Directions Website

CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Internet & Software, Maryland

CTM (formerly CallTrackingMetrics) reviews

Showing 20 reviews with 3 stars · Clear filters

Mary F.
Jun 25, 2018
There has been times where I am unable…
There has been times where I am unable to transfer due to it slowing down. I would have to close it and reopen it multiple times throughout the day to get it to run right again. I really think that is a pain.
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello Mary, Thank you for your feedback. We value your voice. I do apologize that you're having issues with our service. If you would kindly send us the details of your issue to [email protected], someone from our team will look into it right away. Please include as much information as possible to include recent call examples and the steps to recreate the issue if you have them.
Report
Elizabeth A.
Jun 25, 2018
I have SO many calls that just hang up…
I have SO many calls that just hang up and this has increased with the new year. We have requested that you block these numbers and let us know who they are etc but you have done "nothing" accept continue to charge me for them. I'm unhappy with your service
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello Elizabeth, Thank you for your valuable feedback. I do apologize for your experience. I'm not sure where the communication about these calls has failed, but I want to help. Please send us your details by e-mail to [email protected] and someone from my team will look into your issues right away.
Report
Randy T.
Jun 25, 2018
Too many issues with two of three…
Too many issues with two of three users. One has completely chosen not to utilize the system and trying out another for them. Another user hasn't had many issues and continues to use system.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Randy, Thank you for your feedback. We do appreciate it. If you would kindly send an e-mail message to [email protected] with the details of your issues, I'll have one of the members of our support team start working towards a resolution. Best, Frank Roberts
Report
Mark C.
Jun 25, 2018
App is shot to s@#$.
App is shot to s@#$. Works one day next it's not - Apple iPhone version at least Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Mark and thanks for the review. Sorry you've experienced some inconsistencies with the app not working and other issues. If you would be open to sharing more details at [email protected] we would like to investigate further for you. If I can personally help in any way at all please let me know. Thanks and hope it's a great week, Jeremy Wingate Director, Customer Success
Report
Elizabeth M.
Jun 25, 2018
You forward my texts to my business…
You forward my texts to my business cell, but I can't text back. I have to text from my personal cell, which exposes me and my personal information. Anyone can look up a cell number online and find out where people live. I work in addiction treatment. Would you give your personal info to an Opiate addict or hard-core Crack user?
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Elizabeth, Thank you for reaching out. You should be able to text back within the app, have you downloaded our app as of yet? This would allow you to respond via text within the platform and your personal number would not be used in that case. If you have any other questions, please call our support team. They can help you with any setup or questions. Thank you!
Report
Ty
Jun 25, 2018
Difficult to use
Difficult to use. Should be far more simple. But it works and it is dependable.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Ty, Thanks so much for your feedback! We are consistently enhancing our software to be even more robust and provide solutions for our clients. At times, these feature sets can make the configuration a bit more challenging. Please reach out to our technical support team anytime you have a question they are available via chat, email or phone. Thanks again!
Report
Katie
Jun 25, 2018
Easy tracking but poor customer service
Calltracking Metrics has made tracking much easier for us but my main complaint is we can't seem to get an answer from customer service when we have an issue. Multiple follow ups and can't get anywhere.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Katie, Thank you for taking the time out of your busy schedule to rate our company. We cherish your feedback. Our support team strives to provide an excellent experience. I am sorry that our efforts have not been satisfactory to this point. I'm here to help. If you can send your specific concerns to [email protected], I’ll immediately start to work to improve your experience.
Report
Ryan
Jun 25, 2018
its okay...
its okay... not great, not terrible
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Ryan, Thank you for your feedback! Please let us know how you would like us to serve you better, we want to be great! You can always email us at [email protected] Thanks!
Report