CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 21 reviews with 2 stars · Clear filters

Kathy R.
Jun 25, 2018
We continue to struggle with CTM
We continue to struggle with CTM. There is information needed to run the call center effectively and I know it exists but there is no way to obtain it in a report format. Poor design of the dashboard adds to the issues we experience.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Kathy, and thanks for the review. I am sorry to hear of your struggles in using our application. From a service and product standpoint we always want to find ways to improve for our customers. It sounds like you would have great feedback on ways we could offer more data and info to call centers via reporting and dashboards. Would you be open to a call to discuss further? We can also provide some time with one of our onboarding managers to assure we are maximizing the CallTrackingMetrics application to help you at this time. Please let me know how we can help. Thanks again and have a great night, Jeremy Wingate Director, Customer Success
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Thomas G.
Jun 25, 2018
This system is not a good service for…
This system is not a good service for what we do. We have to log in everytime and the program is slow.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Thomas and thanks for the review. We're sorry to hear that we haven't been a good service for you to use. We definitely would like to look into the slowness you are experiencing to see what's going on and to find ways to improve it. Feel free to send any additional info on the issue to [email protected] or please let me know directly, so we can help to resolve. Thanks and have a great week, Thomas. Jeremy Wingate Director, Customer Success
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Caroline K.
Jun 25, 2018
The call all the sudden cut off in the…
The call all the sudden cut off in the middle of really important conversation. It is very inconvenient because I have to repeat myself to different person which is not fun at all if you talked to less experience person to deal with
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello Caroline, Thank you for your feedback. I'm sorry for your experience. We do strive for excellence. I encourage you to send reports of calls like this to [email protected] so we can look into the cause of your issue.
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Lekeena M.
Jun 25, 2018
Always having phone issues
Always having phone issues. Most people can't hear me at least 50% of the day. The phone get stuck in different status (stop accepting calls, answer incoming calls, and end call) which prevents me from receiving calls.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Lakeena, thanks for taking the time to write the review. And, thanks for your continued business. We're sorry to hear that you've had some issues with using CallTrackingMetrics. Our technical support team would like to help look into them further. If you could send additional details to [email protected] or please let me know directly and I can help to set up a call. Thanks again for the time and hope it's a great week, Jeremy Wingate Director, Customer Success
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RC
Jun 25, 2018
Calls are dropped often
Calls are dropped often. When transferring calls, no notification that call was transferred. Sometimes, system won't even allow me to answer the phone. I am recommending we look into another service.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello and thanks for the review. I'm sorry to hear of the issues you're experiencing. It sounds like you're having some technical issue that are often resolved via a network test and system settings review with one of our Technical Support Engineers. If you would be open to having us look into the issues further please let us know by contacting our support team at [email protected] or by letting me know directly. I'd be happy to help and coordinate a call. Thanks again for the feedback, RC, and we hope we can help to improve your experience. Jeremy Wingate Director, Customer Success
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Disappointed
Jun 25, 2018
Questionable Reporting and No Follow-Up
I inherited this account from a prior agency. I'm not sure I trust the results. The reports keep showing phone numbers that aren't currently published anywhere. Also, I've test called a few numbers and got a busy signal. When I asked CTM about these issues they told me they didn't see any issues on their end. And, look at their response below... always a user error. The idea that someone would have the numbers saved is ridiculous. Perhaps if it were one or two calls, sure. But this is multiple calls and all "NEW" calls not repeat.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Troubleshooting via messaging back and forth is not the best way to solve the problem. We would be more than happy to discuss your use case and try to come to a resolution. You can chat in, call or email me (Meghan) at [email protected] Hello! Our sales team would be more than happy to walk you through our platform and review your account to see if there are any misconfigurations. If you are hearing a busy signal on tracking numbers that are passing to a receiving number that could be an issue with your current phone provider. As far as the numbers that are not published anymore, a client may still have that number in their mobile device or stored somewhere, hence the calls still coming in on those numbers. If you would like to schedule a demo to learn more, please email [email protected] Thanks!
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Steve D.
Jun 25, 2018
Constantly having problems with the…
Constantly having problems with the service
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Steve, Thanks for your feedback. We truly appreciate it. I've reviewed your account and see that members of our teams are working together to address the issues you are experiencing. I have added you to the communications loop for that ticket so you will be updated with information as it is received.
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Josh H.
Jun 25, 2018
People answering the phone are not…
People answering the phone are not great with customers. There are frequent long pauses or they put the customer on hold for no reason. There are also several phone calls where no one answers the phone. There shouldn't be a "poor connection" excuse.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello Josh, Thank you for taking the time out of your busy schedule to rate our company. We cherish your feedback. Our support team strives to provide an excellent experience. I am sorry that our efforts have not been satisfactory to this point. I'm here to help. If you can send your specific concerns to [email protected], I’ll immediately start to work to improve your experience.
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