CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 20 reviews with 1 star · Clear filters

Bob R.
Jul 2, 2018
This program seems awful to me
This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste
Response from CTM (formerly CallTrackingMetrics)Jul 2, 2018
Hi Bob, and thanks for taking the time to give us the feedback. We are sorry to hear that you've had a bad experience in using the platform and we would like to get involved to investigate and resolve these issues for you. Would you be open to a call to learn more of the examples of these issues? You can also contact us directly at [email protected] to look into this further. Please let me know how I can help. Thanks and have a great week, Jeremy Wingate Director, Customer Success
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Anonymous
Jun 26, 2018
No words....
No words....
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello, and thanks for the post. Based on your comments we want to offer to help in any way we can. Would you be willing to speak with us in reference to your experience and the post? Thanks and hope you have a great rest of the week, Jeremy Wingate Director, Customer Success
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James T.
Jun 25, 2018
awkward layout
awkward layout, fields can't be moved , too many steps to do anything
Response from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hi James and thanks for taking the time to write the review. We are always looking to find ways to continue to improve the customer experience and we would definitely like to connect to see how we might be able to help you more moving forward. Please let me know if you are available for a call as we would love to hear more specifics from your feedback. Also, note that there may be different ways to accomplish tasks in the app, so we want to make sure we are walking through any examples to help streamline your efforts. Thanks and have a great rest of the week, Jeremy Wingate Director, Customer Success
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Tracy M.
Jun 25, 2018
I have a very hard time hearing…
I have a very hard time hearing customers.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Tracy and thanks for the review. The sound quality could be a number of things from headsets, to network, to settings, to something in CallTrackingMetrics. We would love to look into this further for you if you would be open to sending in specific details to [email protected] or by letting me know directly. Thanks for your business Tracy, and we look forward to improving your experience with CallTrackingMetrics, Jeremy Wingate Director, Customer Success
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Jim B.
Jun 25, 2018
Inconsistent
Inconsistent, unreliable contact ability. Dropped calls along with call receivers inability to hear you make it a very ineffective tool for a telemarketing professional.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Jim, hope you had a nice weekend. Sorry to hear that you've had challenges in using CallTrackingMetrics and we certainly would like to investigate the issues to see where we can help. Would you be open to scheduling a call to discuss the specific issues in detail? As an alternative you can submit the added details to [email protected] so they can research further. Please let us know if we can help in any way. Thanks again and hope you have a great rest of the week. Jeremy Wingate Director, Customer Success
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LO
Jun 25, 2018
Its a miracle when CTM has no issues…
Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hello and thanks for taking the time to post the review. We're sorry to hear of the issues you've experienced. Our technical support team is available to help look into issues with your status and to review settings and any other areas that might be taking you off of accepting calls, etc. Feel free to contact them directly at [email protected]. If I can help to schedule a call or look into these further as well, please let me know. Thanks again and hope you have a nice rest of the week. Jeremy Wingate Director, Customer Success
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Mandi-Lynne M.
Jun 25, 2018
The app crashes constantly
The app crashes constantly, UI is shoddy.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Hi Mandi-Lynne and thanks for taking the time to write this review. We are always aiming to improve our customer experience and would appreciate the opportunity to look into the app crashing issues. From a UI standpoint we would appreciate any specific feedback as well. I am happy to get involved directly or you can send any additional details to info@calltrackingmetrics so we can look into things further. Thanks again and we look forward to helping to resolve these issues. Have a great week, Jeremy Wingate Director, Customer Success
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Brandon A.
Jun 25, 2018
Horrible
Horrible software
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Brandon, Thank you for your feedback. I'm sorry to hear that you did not have a good experience with our platform. I would like to learn more if you have a moment. Please email [email protected] and I will certainly share with our team. Thank you, Meghan
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