CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

4.0217 reviews
Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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CTM (formerly CallTrackingMetrics)

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CTM (formerly CallTrackingMetrics) reviews

Showing 127 reviews with 5 stars · Clear filters

Tomás I.
Jun 25, 2018
This tool is a MUST for your business!
CallTrackingMetrics never cease to amaze me! Really powerfull tool for your business growth.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
That's so great to hear, Tomás! Thank you!
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Michael
Jun 25, 2018
Reliable!
Very reliable!
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thank you, Michael!
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Rock Truck & T.
Jun 25, 2018
Service is Excellent
Service is Excellent. Great Tool for managing sales calls, etc.
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks so much! We really appreciate you taking the time to leave this review, and we're glad to hear that we've been helpful for your business.
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Dawn M.
Jun 25, 2018
Great Communication
Great Communication I always receive great customer service whenever I have an issue
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks Dawn! Our support team truly cares about helping the customers they speak with, so it's wonderful to hear you've had good experiences with them.
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Amanda R.
Jun 25, 2018
GREAT COMPANY
Very useful information provided to our company and i quality product!
Response from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for taking the time to leave us a review, Amanda! We love knowing that our platform has been helpful to your company.
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Bruce M.
Mar 9, 2018
Quick competent support
Quick response. Knowledgeable. Solution oriented. Friendly. Caring.
Response from CTM (formerly CallTrackingMetrics)Mar 9, 2018
Thank you for the kind words Bruce.
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Michael L.
Jan 12, 2018
Great Platform. Great People.
Call Tracking Metrics as a platform is amazing and is only matched by the incredible staff that support their clients. Taking the time to leave this review is inspired by the experience I had with Kara - I truly appreciate her going the extra mile to answer all of my questions. I highly recommend CTM!
Response from CTM (formerly CallTrackingMetrics)Jan 12, 2018
We are thrilled to hear that you had a great experience with Kara! Thank you for taking the time to leave a review, we really appreciate it.
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Athalia N.
Jan 10, 2018
Best Support Team I've Ever Encountered
Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.
Response from CTM (formerly CallTrackingMetrics)Jan 10, 2018
Thank you, Athalia! It's been a pleasure to serve you, and we really appreciate your feedback!
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