Walker
Customer Support was mean, rude, and threatened me with collections
Have had a horrible experience with customer support. Really rude, unhelpful, and talked down to me. I was not aware of the subscription fees and nothing on my online profile showed any sort of subscription or additional costs, but my card was getting charged. I ended up disputing the charge with my bank, which I reversed once I found out that I was in fact signed up for a subscription (despite it not being reflected in my account). Customer support emailed me and threatened to charge me an additional fee for the dispute. Just a really bad situation. Had they had better customer support or an online account/profile that reflected ANY sort of fees or subscription information, none of this would have happened.
Response from CallonDocSep 27, 2021
Hello, Our goal is the total satisfaction for our customers and to provide a positive experience. We are sorry you were unaware that you had signed up for the subscription and you had agreed to the agreements. We will forward your suggestion to our administrative department. The email we send is simply our protocol response to any charges that are disputed after we have provided services to the patients. They are in shape or form meant to threaten anyone. If you need any further assistance, please email us at [email protected].