Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My visit was quick and easy and I had my antibiotics within 2 hours. By bedtime I was feeling better. Thank you so much.
Response from CallonDocAug 13, 2026
Hi Beth,
Thank you for your 5-star review! We’re so glad to hear that your visit was quick and easy and that you were able to get your prescription within two hours. It’s wonderful to hear you were already feeling better by bedtime! Thank you for choosing Call-On-Doc and sharing your experience with us!
-KB
CW
Cynthia W.
So quick and easy
So quick and easy. I knew I had an upper respiratory infection but couldn't get in to a doctor soon enough. Now I am on the mend and don't have to miss anymore work.
Response from CallonDocAug 13, 2026
Hi Cynthia,
Thank you for your 5-star review! We’re so glad to hear that you found the process quick and easy and were able to get the care you needed without having to wait for an appointment. It’s wonderful to hear that you’re on the mend and able to get back to work. We truly appreciate you choosing Call-On-Doc!
-KB
AN
Anonymous
Terrible service
Terrible service. Long delays receiving medication refills. Multiple contacts when dealing with “staff.” Robotic responses to health concerns. Charged over the amount for service received.
Response from CallonDocAug 9, 2026
Hello,
This is Rosh, one of the support staff here at Call-On-Doc.
We’re truly sorry that your experience with us left you feeling this frustrated and disappointed. We understand how stressful it can be to wait for a medication refill, especially when you’re already reaching out because you need timely support.
We also apologize that you had to contact us multiple times and that our responses felt robotic or impersonal. You deserve to feel heard and supported when reaching out about your health concerns, not like you’re receiving a generic response. We’re also sorry that you felt the service you received did not justify the amount you were charged.
Your feedback is important to us, and we’ve documented your concerns regarding the refill delays, repeated contacts, communication, and service charges so they can be reviewed by the appropriate team. We genuinely appreciate you taking the time to let us know where we fell short.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
HE
Heather
Their text on call doc is so easy and…
Their text on call doc is so easy and convenient! I was able to get a prescription picked up within 2 hours of submitting. Totally worth it to feel better fast!
Response from CallonDocAug 13, 2026
Hi Heather,
Thank you for your 5-star review! We’re so glad to hear that you found our service easy and convenient and were able to pick up your prescription so quickly. We’re happy we could help you get the care you needed and feel better faster. We truly appreciate you choosing Call-On-Doc!
-KB
JA
Jason
Made it super easy for me to get cream
Made it super easy for me to get cream. First time for me but way easier than a normal doctor.
Response from CallonDocAug 13, 2026
Hi Jason,
Thank you for your 5-star review! We’re so glad your first experience with Call-On-Doc was quick, easy, and more convenient than a traditional doctor’s visit. We truly appreciate you choosing us and sharing your experience!
-KB
JC
Julie C.
This whole process was quick and easy
This whole process was quick and easy. I used this to get antibiotic ear drops for an ear infection. Prescription was processed and sent to pharmacy very quickly. Twenty-four hours later, my ear is already starting to feel much better with less pain and clogging. I would have had to wait 2-3 days to see my PCP or spend the money and time going to urgent care if not for this service. Highly recommend.
Response from CallonDocAug 13, 2026
Hi Julie,
Thank you for your 5-star review! We’re so glad to hear that you found the process quick and easy and were able to get the care you needed without the wait and expense of an urgent care visit. It’s wonderful to hear that you’re already feeling better! We truly appreciate your recommendation and are grateful you chose Call-On-Doc.
-KB
JP
Jeanette P.
Fast communication
I felt like the nurse did a great job communicating with me and helping get the needed help.
Response from CallonDocAug 13, 2026
Hi Jeanette ,
Thank you for your 5-star review! We’re so glad to hear that you had a positive experience with our medical team. It’s wonderful to know that the communication was clear and that you received the help you needed. We truly appreciate you choosing Call-On-Doc!
-KB
NL
Nick L.
I waited all day for two misspelled sentences
I waited all day—9:32am est is when I submitted the consultation, and I finally got a response around 5pm est— for a 2 sentence response (with spelling errors) from an NP regarding a consultation I put in for a minor skin infection (scrape on my knee that wasn’t healing). I’ve used them for other things in the past without issue, but if this particular visit was my first interaction with Callondoc, I would never use them again. It wasn’t until I sent a message asking for a refund and threatening to dispute the charge with AMEX that I got a response. Unacceptable.
Response from CallonDocAug 11, 2026
Hello Nick,
My name is Marvin, and I’m an Medical Assistant at Call-On-Doc
We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
