Ragen R.
I decided to try CallonDoc for strange…
I decided to try CallonDoc for strange skin conditions. I completed the steps needed online just before bed- unaware that there is a two hour response time limit, thinking ( as with other On-Line Doctors) I would have some helpful feedback when I woke up- which was long over 2 hours. However they were willing to work with me on the response time. Sadly they were still unable to help me identify my skin conditions because they were unable to use the images I sent. One was one of the clearest close up photos I 've seen which they said was blurry. I still have a copy of this image and it has absolutely no blur at all. So if I figured if they are unable to identify the condition by visual, then perhaps by description, since the condition reoccur in the exact same location on the chest, & comes about 1-2 times every 4-8 weeks, for a total of about 3 years now. It is a very itchy, bright red single spot. More than likely it will turn out to be something incurable. Hopefully some day I will find out what it is before it turns into something else.
Response from CallonDocFeb 8, 2022
Hey there, thank you for giving us some insight on your experience. There is no "2 hour response time limit" from patients, we are here to take care of you and make sure your needs are met and proper treatment is provided. We are happy to help diagnose this condition, please call or text our patient support line 214-466-6618 or email [email protected] so we can help resolve this. We have a policy that if we cannot treat you, we refund you. We also offer a free 2-week follow up, this way we can ensure you are clear of the infection. Please reach out so we can help.