Sonia C.
Service is quick but just know if you…
Service is quick but just know if you need a Drs note you will have to pay an additional $20 just to get a note generated.
Response from CallonDocAug 12, 2026
Hello Sonia, My name is Kaye, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your feedback. We’re glad to hear that you found our service quick. We understand your concern regarding the additional fee for a doctor’s note. We would like to clarify that this $20 processing charge is disclosed as part of our visit process. Before submitting a visit, patients are asked to review and acknowledge our Supplemental Disclosure, which specifically states that a $20 processing charge applies when requesting an excuse note or doctor’s letter. We strive to be transparent about applicable fees and processes before a visit is submitted, and we appreciate you bringing this to our attention as an opportunity to further clarify this information for our patients. We have also sent you a message through your patient portal so we can address any additional questions or concerns directly. If you need further assistance, you may also reach out to our Support Team through the Call-on-Doc website or patient portal, and our team will be happy to assist you. Thank you again for your feedback and for giving us the opportunity to address your concern.