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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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CLEBER
This Is very good! I am so happy to know about this site ! Faster, efficient and very good price ! I will indicate for more people! Thanks 🙏
Response from CallonDocAug 27, 2026
Hi CLEBER, Thank you so much for your wonderful 4-star review! We’re happy to hear that you found CallonDoc fast, efficient, and affordable. We truly appreciate your recommendation and kind words. Thank you for choosing CallonDoc! 🙏💙 -KB
R.Murphy
Easily navigable site, painless visit, no need to leave my house when not feeling the best. Cheaper than my copay. Super fast response . I could go on and on.
Response from CallonDocAug 26, 2026
Hi R. Murphy, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our site easy to navigate and that your visit was quick, convenient, and affordable. We’re especially glad we could make getting care easier from the comfort of your home. We truly appreciate your kind words and support! 💙 -KB
Melanie M.
They appeared to be helpful with getting a prescription I needed covered, however, their prescription never got to my pharmacy. I called back and forth between them several times, and it was not there. Talking with my pharmacy, however, they were able to provide what I needed, but with me paying out of pocket to them as well. CallonDoc said that since I picked up my prescription, it was done. But it was not the one from them, and there was no acknowledgement or possibility of refund. I am out the money with no product they promised.
Response from CallonDocAug 20, 2026
Hello Melanie, This is Kaye one of teh support staff at Callondoc. Thank you for sharing your experience. We understand your concern regarding the prescription and the charges associated with your visit. We attempted to locate your account to review the details of your prescription and pharmacy concerns, but we were unable to identify the correct account based on the information available to us. We would like the opportunity to look into what occurred and determine the appropriate next steps. Please reach out to our support team through our Messaging Board at Call-On-Doc Messaging Board https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) and provide your visit or account details so we can review the matter further. We appreciate your feedback and hope to have the opportunity to address your concerns directly.
D. F.
Purchased a plan in May 2025. My bank account was hacked and then the bank denied the charge that was on auto payment for over a year. Call on Doc cancelled my account with the account having a $40.00 credit. Billing support gave me different information than what the last communication stated. So I was placed in a position of being told that the account I had was no longer available and the accounts that are available for me now cost much more. I paid for the account for over a year - used one time but I continued to pay for it. I had the account on myself and my son. So now here I sit with a son with his face swollen so much his eye is closed and unless I agree to pay the much higher price he doesn’t get treatment and he is laying ing and crying because the dental pain is unbearable. I don’t understand why they want me to now pay for a plan that provides 2 visits a month when I have used it one time in over a year seems unreasonable to me.
Response from CallonDocAug 20, 2026
Hello D. Furman, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration and inconvenience you experienced regarding your account, billing, and access to care. We understand how concerning this situation must have been, especially given your son’s condition. We attempted to locate your account based on the information available in this review but were unable to find it in our system. We would appreciate the opportunity to look into your concerns, including the account status and credit balance, and provide further assistance. Please reach out to us directly through our Messaging Board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports My Account > My Profile > Messages When contacting us, please provide additional account information so we can locate your records and review the situation. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to address your concerns and provide a better experience.
C W.
This company is dangerous. One they’ve taken money for a subscription I didn’t have on numerous occasions but worse they do not prescribe adequate doses of antibiotics or even standard protocols leaving the patient in dire condition after treatment. For a complicated UTI giving one a day of 250mg Keflex is nuts and won’t do anything. I also believe they’re using other people’s DEA numbers. Why does it say Bianca is my medical provider online but Michael Agus prescribed it. Please be careful with this company your health isn’t be considered. In responded to call on doc: The deflection here is wild the issue is that prescribing adequate antibiotics is very important for patients. When your provider gives inappropriate doses of antibiotics for ANY UTI what happens is that it kills the weak bacteria and leaves the strong to survive. That can lead to sepsis for a patient which can be fatal. There are first line drugs for reasons, and proper treatment for reasons. As for allergies that’s not an issue so? The issue is what I stated. Since you want to go there I guess we will, but you guys also did not call in anything. I understand you state I have two profiles with CVS but can you explain then why you guys were able to cancel the Bactrim DS once a day? How was my profile found to that if my two profiles were causing confusion. There was no script there because you called it in then canceled it. When I called out the inappropriate duration is when my got canceled I was told I was getting Keflex after once a day which I once again stated that’s not appropriate 250mg of Keflex for uti is a BID script which then I was told was being called in. It wasn’t called in but feel free to email you and I’ll send you the proof that it was not called in because there was ZERO script under my name there only a cancelled one which I got in writing from CVS. My issue is clear though. Just prescribe proper duration of antibiotics so know one ends up sicker
Response from CallonDocAug 19, 2026
Hi Marni, My name is Rosh, one of the support staff here at Call-on-Doc. We apologize for any inconvenience caused. Please know that our providers rely on the medical history and allergy details provided on the initial intake form—where no drug allergies were listed—the first medication was selected based on that information. As soon as you notified us of your sulfa allergy, our team immediately updated your prescription. As per our medical provider, the new prescription was written for standard UTI care at 500 mg twice daily for a full 7-day course Regarding the provider information you mentioned, Dr. Michael Argus, he is not affiliated with CallonDoc, meaning any medication or record under his name came from an outside medical group. We contacted your chosen pharmacy and spoke with Anoosha, who confirmed that they received your new prescription and that it is ready for pickup. We also informed her that you received a notification stating that the pharmacy had not received the prescription. Anoosha explained that the pharmacy has two profiles under your name—which may have caused a delay in locating your prescription. We asked if the profiles could be merged to help prevent similar issues in the future, and she advised that their team will work on this. You may contact the pharmacy directly and look for Anoosha to confirm the prescription status and verify your information with them. When speaking with the pharmacy, please provide the same name, date of birth, address, and phone number that you entered on your Call-On-Doc consultation form to help ensure they locate the correct profile. Thank you again for your patience, we genuinely appreciate your input and the opportunity to improve.
Kent K.
So far all complete waste of time my pharmacy has not received the prescription that was supposed to be sent in and a full day of no response to remedy the problem feels like a scam
Response from CallonDocAug 19, 2026
Hi Kent, My name is Rosh, one of the support staff here at Call-on-Doc. We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to expect a prescription to be sent to your pharmacy and then not receive a clear explanation or timely update. After reviewing your case, the medical provider requested laboratory testing before prescribing the medication. These tests are needed to help assess your current health status and determine whether the requested medication is appropriate and safe for you. We understand that this may not have been clearly communicated to you, and we apologize for the lack of timely clarification. We have forwarded your concern to our medical provider for further review and clarification regarding the lab requirements and your prescription request. We’re sorry that the delay and lack of communication made you feel that your time and money were wasted. We appreciate your patience while we work to clarify this with the medical team.
alvaro V.
Las preguntas que realizan para dar un diagnóstico real y certero
Response from CallonDocAug 21, 2026
Hi Alvaro, ¡Muchas gracias por su reseña de 5 estrellas! 💙 Nos alegra saber que las preguntas de nuestro proceso le parecieron claras y útiles para que el proveedor pudiera evaluar su situación. Agradecemos mucho su confianza en CallonDoc. 😊 -KB
J. D.
Fastest service ever. I paid $20 for expedited 2 hour service. Whole experience complete in 20 minutes. I liked they saved my info, was much easier on my part. Thank you.
Response from CallonDocAug 21, 2026
Hi J.Davis, Thank you so much for your 5-star review! 💙 We’re thrilled to hear that you had such a fast and convenient experience with CallonDoc. We’re glad the expedited service helped you get care quickly and that having your information saved made the process even easier. We truly appreciate your trust and support! 😊 -KB
