CallonDocReviews of callondoc.com

Response from CallonDocNov 28, 2024

Hello Stanley, Thank you for sharing your feedback. This is Saum Y from medical support team. We sincerely apologize for the delay you experienced in receiving your prescription. We strive to complete all consultations within 2 hours, but occasionally delays may occur due to incomplete medical data, technical difficulties, or high patient volume, as was the case during your visit. Please know that we are committed to providing timely care and are continuously working to improve our processes to better manage these occasional delays. We truly value your feedback and would appreciate the opportunity to regain your trust. If there’s anything further we can assist with, please don’t hesitate to reach out directly. Thank you for your understanding, and we hope to serve you better in the future.

Response from CallonDocNov 28, 2024

Happy Thanksgiving, Jinny! Thank you so much for sharing your experience with us. We are glad that our team was able to assist you with your needed prescription for UTI. Please do not hesitate to let us know if you need any assistance in the future. Take care! - GB

Response from CallonDocNov 28, 2024

Hello Sean, This is Saum Y from the medical support team. Thank you for sharing your feedback. We sincerely apologize for the issue you encountered with the promo code application for your follow-up visit. Unfortunately, we were unable to locate a visit under the name associated with your review. To assist you further, we kindly ask you to reach out to us through the help desk in your Call-On-Doc account. You may click or use this link to be directed to the messaging platform: https://www.callondoc.com/en/chat-supports. Once we have the necessary details, we’ll be happy to verify your visit and ensure the promo code is applied as promised. We value your satisfaction and look forward to resolving this for you promptly. Thank you for giving us the opportunity to assist!

Response from CallonDocNov 28, 2024

Hello Kathy. This is Saum Y from medical support team. Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with applying the promo code for your follow-up visit. It appears there may have been an error with the code application process. Our support team did attempt to assist you with applying the promo code, but unfortunately, we were unable to connect further before the new visit was submitted. To resolve this, we can still apply the promo code to your visit as advertised. I’ve sent you a message with the next steps to ensure this is corrected for you. We value your trust and are committed to making this right. Please don’t hesitate to reach out if you have any questions or need additional assistance. Thank you for giving us the opportunity to assist you.

Response from CallonDocNov 28, 2024

Thank you so much for the 5 stars, Varvara! We are grateful for the opportunity to be able to assist you with the medication you need. Let us know if you need any assistance in the future. Happy Thanksgiving! - GB

Response from CallonDocNov 28, 2024

Hello Alex, This is Saum Y from the medical support team. Thank you for your feedback. We’re sorry to hear you felt the information provided was insufficient. When submitting an online consultation, the treatment plan is based on the details shared in the form you completed. After the visit, the medical provider includes notes and a diagnosis in the treatment plan, which is sent to you for review. This ensures you have all the necessary information about your condition and treatment. If you’re unable to locate the treatment plan or have further questions, please don’t hesitate to contact our support team. We’re here to help clarify anything you may need. Thank you for giving us the opportunity to assist you, and we hope to provide a better experience moving forward.

Response from CallonDocNov 28, 2024

You are very welcome, Brian! We genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care. Please do not hesitate to reach out to us again if you need any assistance in the future. We're here for you! Take care! Happy thanksgiving! - GB

Response from CallonDocNov 27, 2024

Hello Anne, Thank you so much for sharing your feedback and for updating your review. We're thrilled to hear that everything was handled quickly and that your experience with us was positive. It's great to know that we could provide the service and care your husband needed, and we're so glad to have earned your trust. If you ever need anything in the future, feel free to reach out via the Call-On-Doc dashboard. We're always here to help! https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).