dcmiller8
Slow, Painful, Complicated - Refill/Motion Sickness Visits
They botched my subscription, but eventually got it straightened out. Then I submitted a refill, but was told I had to start another visit even though the multitude of questions was already answered. They do not keep records of your prescriptions, nor your lab tests, you have to manually type everything out for every refill. They say refills are fast, but it has always taken me days or weeks, (yes, weeks), to get refills. Different departments respond with different instructions, the procedure is never the same. It's almost like they want to discourage you from using your subscription. The user experience on the website is horrible, you have to answer the same questions repeatedly during the same visit. I had to manually type in each prescription and go through 15 screens of questions, then start over for the next one, then at the end, they make you type it all in again.
Response from CallonDocApr 24, 2026
Hi dcmiller8, My name is Kaye, one of the support staff at CallonDoc. I’m really sorry to hear about your experience and the frustration you’ve gone through — especially with the refill process and repeated questions. That’s certainly not the kind of experience we want for our patients. We understand how time-consuming it can feel to re-enter information, particularly when you’ve already provided it before. The reason our system requires a new visit and updated responses—even for refills—is to ensure that all medical information, current medications, and health details are accurate and up to date at the time of each request. This helps our providers make safe and appropriate prescribing decisions based on your most recent condition. That said, delays and inconsistent guidance from different teams are not acceptable, and we sincerely apologize for any confusion or inconvenience this has caused. We’d really like the opportunity to review your account further and see what may have contributed to the delays you experienced. At the moment, we were unable to locate your account using the available information. We’ve sent a request asking for a few more details so we can investigate this properly. You may also reach out to us directly through your patient portal (My Account > My Profile > Messages), or via our support channel here: https://www.callondoc.com/en/chat-supports We appreciate your feedback—it helps us identify areas where we need to improve, especially when it comes to user experience and consistency in communication. We’d truly like to make this right for you. Warm regards, Kaye CallonDoc Support Team