CALIGIO LLCReviews of caligio.com

Response from CALIGIO LLCJun 12, 2026

thanks

Response from CALIGIO LLCJun 9, 2026

Hi Ryan, We'd like to provide some context for other customers reading this review. Our policy on final sale and promotional items is clearly disclosed in three separate places before purchase: on every individual product page, on our Returns & Exchanges page, and in our FAQ section. This ensures that every customer has full visibility of the terms prior to completing their order. In your case, the items in your order were already discounted as part of our Final Sale event — meaning they were available at a significantly reduced price. On top of that, you were also able to apply our Buy 2 Get 1 Free promotion, stacking both offers for a total saving of $58 on a $126 order. These are among the deepest discounts we offer, and as clearly stated in our policy, items purchased under final sale or promotional conditions are not eligible for return or refund. We always aim to be transparent about our policies, and we regret that this wasn't the experience you were hoping for. The Caligio Team

Response from CALIGIO LLCJun 5, 2026

Thanks

Response from CALIGIO LLCMay 18, 2026

Hi John, check your email please ! Thank you for reaching out, and please accept our apologies for the delay in response, as our customer support team does not operate over the weekend. There is no hidden trick to the mechanism—since the Galaxy Silver bracelet is brand new, the sliding lock can sometimes be quite stiff on its first few uses. You simply need to pull it a bit more firmly to open it for the first time. Once it has been opened and closed a few times, the movement will become perfectly smooth. We have also attached a step-by-step photo instruction to this email to help guide you through opening it. We noticed 1star review you recently left on Trustpilot. We always strive to provide top-notch service and products, and since this is just a temporary stiffness characteristic of a brand-new item, we would be incredibly grateful if you could take a moment to update or edit your review once you've successfully opened the bracelet. Thanks for understanding.

Response from CALIGIO LLCMay 15, 2026

Thank you for your patience! We are very sorry for the confusion and the shipping delay caused by the postal service. We are glad we could get everything sorted out with you via email, and we are happy to see that your package has now been successfully delivered. We would be incredibly grateful if you could update your review to reflect how the situation was resolved and confirm that you've received your bracelets. Your feedback means the world to our team, and we truly appreciate your incredible understanding and support!

Response from CALIGIO LLCMay 15, 2026

We sincerely apologize for the delay. The situation has now been resolved, and your order was delivered. We would be very grateful if you could update your review to reflect that the issue has been settled.

Response from CALIGIO LLCMay 3, 2026

Hi Scott, Your feedback does not reflect the reality of the product. Each product page features 5 to 10 high-resolution photos that show the bracelets exactly as they are. As for the sizing guide, it is carefully calibrated to ensure a perfect fit, provided the customer actually takes a moment to measure their wrist - which it appears you may have skipped. Best regards, The Caligio Team