I received my first gio gray bracelet on 22Jun26…Granted I did wear it in the shower which I realize is not recommended. But regardless, the broke apart at the clasp. The bracelet is as literally held at the clasp by what looks to be household thread. Do better!
Response from CALIGIO LLCJul 2, 2026
Hi Bruce,
Thank you for your feedback and I'm truly sorry to hear about your experience!
I am reaching out to you directly right now so we can make this right. Please check your email shortly - I will be in touch personally to resolve this for you.
Best regards,
Dan | Caligio Support
RM
Ryan M.
Absolute garbage product for the price…
Absolute garbage product for the price and terrible support and return policy. The product looks great in their advertising with the perfect lighting and angles, not reprsentative of what your receive.
No problem, I’ll just return it right? Wrong. Some fine print somewhere says you can’t return anything which was part of a promotion. Well who the hell would pay full price for this??
Needless to say , I am stuck with expensive garbage. Will never consider ordering from Caligio ever again.
Response from CALIGIO LLCJun 9, 2026
Hi Ryan, We'd like to provide some context for other customers reading this review.
Our policy on final sale and promotional items is clearly disclosed in three separate places before purchase: on every individual product page, on our Returns & Exchanges page, and in our FAQ section. This ensures that every customer has full visibility of the terms prior to completing their order.
In your case, the items in your order were already discounted as part of our Final Sale event — meaning they were available at a significantly reduced price. On top of that, you were also able to apply our Buy 2 Get 1 Free promotion, stacking both offers for a total saving of $58 on a $126 order. These are among the deepest discounts we offer, and as clearly stated in our policy, items purchased under final sale or promotional conditions are not eligible for return or refund.
We always aim to be transparent about our policies, and we regret that this wasn't the experience you were hoping for.
The Caligio Team
MI
Mikey
Terrible shipping
I ordered bracelets on May 1, and as of a May 15th, they have not arrived
Response from CALIGIO LLCMay 15, 2026
Thank you for your patience! We are very sorry for the confusion and the shipping delay caused by the postal service. We are glad we could get everything sorted out with you via email, and we are happy to see that your package has now been successfully delivered.
We would be incredibly grateful if you could update your review to reflect how the situation was resolved and confirm that you've received your bracelets. Your feedback means the world to our team, and we truly appreciate your incredible understanding and support!
SP
Scott P.
Sizing guide and product are not as advertised
Not as advertised
Response from CALIGIO LLCMay 3, 2026
Hi Scott,
Your feedback does not reflect the reality of the product. Each product page features 5 to 10 high-resolution photos that show the bracelets exactly as they are.
As for the sizing guide, it is carefully calibrated to ensure a perfect fit, provided the customer actually takes a moment to measure their wrist - which it appears you may have skipped.
Best regards,
The Caligio Team
MF
Mark F.
I never received my purchase that’s…
I never received my purchase that’s just unconscionable.
Response from CALIGIO LLCApr 4, 2026
Hello Mark,
We noticed your recent 1-star review on Trustpilot and wanted to reach out to clarify the situation.
Your order was processed and shipped within 24 hours. You can track your package here:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420068809300110597205307763246
According to the tracking, your package is on the way and everything is moving as expected.
If there’s anything that caused concern, please let us know - we’re here to help and make things right.
We would greatly appreciate it if you could consider editing your review. We haven’t done anything that would justify damaging our reputation over this.
EM
Enrico M.
The orange color is definitely not as…
The orange color is definitely not as vivid as in the photographs. It’s impossible to put on by oneself. Disappointed. The turquoise one is too small. I expect a refund.
Response from CALIGIO LLCApr 4, 2026
The colors of the bracelets match the images shown on our website as closely as possible. We’ve also reached out to you via email with options to help resolve the situation.
SB
Scott B.
Chain has burs
Chain has burs. Sent email to return. No response.
Response from CALIGIO LLCMar 5, 2026
Hello Scott,
Sorry that we did not respond within 24 hours earlier.
We sent you an email regarding your request, but it looks like we have not heard back from you yet.
Please let us know which bracelet you would like to exchange it for, and we will proceed as you requested in your previous email.
ST
Steve
I was disappointed in the material the…
I was disappointed in the material the bracelets are made of. The photo appears to be a nautical waterproof material but when the bracelets arrived it seemed to be a soft cotton fabric. I was disappointed.
Response from CALIGIO LLCFeb 4, 2026
We’d like to clarify that the materials used for our bracelets fully match the product descriptions and photos shown on our website. We also do not state or advertise our bracelets as waterproof.
The bracelets are made from high-quality material designed for comfort, everyday wear, and a nautical-inspired look, which is accurately reflected in the images and description.
For this reason, we believe your review may not fully reflect the information provided at the time of purchase.
Best regards,
The Caligio Team
