Jason P.
Not a good experience
Not a good experience. Clothing does not match what website shows. Returns are for in-store credit only, even if you buy the exchange protection. If you don't buy this, you will be charged $10 for each exchange. True luxury clothing companies don't do this (this is a bush league company). Won't be shopping here again.
Response from California ArtsOct 23, 2026
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience didn’t meet your expectations—we make every effort to photograph our products accurately to reflect how they look and feel in person. However, if you ever receive an item that doesn't meet your expectations, please reach out to our customer service team directly and we'll ensure it's made right. We also wanted to clarify our return policy: we do offer refunds back to the original form of payment for all eligible orders within 14 days. These returns incur a standard processing fee, which is waived if order protection was purchased, though order protection is completely optional. While store credit and exchanges are also options, refunds to your original payment method are always available. If you need any assistance with a past or future order, please reach out to us directly—we're always here to help.