Online shopping comes with its risks. Will the merchandise be high quality, exactly as described. Will their return/exchange policy be what they say. Will they reply timely to my questions? California Arts has earned an A+ in all categories. Ordered the Frank Striped Baby Tee is a small. Great colors, exactly has described. But It was a little snug, decided to exchange it for a medium. I messed up the return and needed help. Emailed support and Riley P. was quick to offer help with the exchange, also answered my questions about sizing. Great communication, notified my return waste received, processed and the exchange was in its way. If you’re looking for cool, retro and worry free, check out California Arts.
SA
Santiago
Outstanding Quality, Even Better Experience!
I recently purchased the Kent Jacket in Dark Brown, and I couldn’t be happier with the entire experience!
The whole ordering and shipping process to Mexico was incredibly smooth, fast, and reliable. In just one week, the jacket was already in my hands in Mexico City!
As for the jacket itself, it’s absolutely stunning. The color is slightly different from what I expected based on the photos (the Dark Brown is a little lighter in person), but it still looks amazing. The quality of the materials and craftsmanship is outstanding, and you can really feel the attention to detail. The fit is absolutely perfect, too! I ordered a size M, and for reference, I’m 5’9” (175 cm) and weigh around 165 lbs (75 kg).
Even the packaging deserves a special mention. It’s beautifully presented, elegant, and thoughtfully designed. You can tell that a lot of care goes into every little detail, making the whole unboxing experience feel just as special as the jacket itself.
I also want to give a special shoutout to their incredible customer service. It only took a couple of messages on Instagram to get all my questions answered and receive help with sizing and the ordering process. The team was always super friendly, attentive, and quick to respond. You can really tell they care about their customers.
Overall, an amazing experience from start to finish. It’s rare to find a brand that delivers such great quality, thoughtful presentation, and outstanding customer service all at once. I’ll definitely be coming back for more!
JS
J S.
coats
I really like the design of their products, but I also wanted to mention how great their customer service is. I had to cancel an order and everything was handled super quickly and without any hassle. The refund process was really easy, and Riley was incredibly kind, flexible and helpful throughout. Really appreciate how smoothly everything went. Thanks again!
JP
Jason P.
Not a good experience
Not a good experience. Clothing does not match what website shows. Returns are for in-store credit only, even if you buy the exchange protection. If you don't buy this, you will be charged $10 for each exchange. True luxury clothing companies don't do this (this is a bush league company). Won't be shopping here again.
Response from California ArtsOct 23, 2026
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience didn’t meet your expectations—we make every effort to photograph our products accurately to reflect how they look and feel in person. However, if you ever receive an item that doesn't meet your expectations, please reach out to our customer service team directly and we'll ensure it's made right.
We also wanted to clarify our return policy: we do offer refunds back to the original form of payment for all eligible orders within 14 days. These returns incur a standard processing fee, which is waived if order protection was purchased, though order protection is completely optional. While store credit and exchanges are also options, refunds to your original payment method are always available.
If you need any assistance with a past or future order, please reach out to us directly—we're always here to help.
LE
Leon
Perfect Fits
So glad to have found California Arts. The fits are perfect and exactly what I've been looking for.
Really appreciate the the helpful customer service also for helping get my order to me before my event.
Excited to shop more pieces.
CA
CA
Love California Arts!
CA is reliable and reputable. Great quality, and super thoughtful customer service. Great brand to keep an eye on!
VD
Vallier D.
First l love this brand
First l love this brand.
Quality, fit, style, Classic whit a fine edge.
Each piece are interesting.
I had a simple question about the sizing and the way Reley answer to me was quick and perfectly clear and l feel his concern, so rare !
This kind of attitude keep you much in touch with the brand.
Bravo and keep it that way!
Merci
Vallier 🇨🇦
FC
Felix C.
I’ve got my shipping address wrong when…
I’ve got my shipping address wrong when purchased the items. I emailed the consumer support and got an email back a day after, Riley Parker solved the issue right away. I’m here to leave the review. I’ve ordered many items from Cali Arts and they never disappointed me.