Mara A.
I have a love/hate relationship with…
I have a love/hate relationship with calendar.com. I just renewed my second year, and it WOULD be decently priced...IF it worked. It's frustrating because it has amazing potential, but without adequate support, any potential is wasted. The support has always been odd. I usually get a 1st reply right away....to which I give more information, then.... nothing but crickets. My last support ticket didn't even get a first reply. There are things it SHOULD do as a scheduling calendar that it doesn't. The emails that get sent to clients are abysmal. The error messages I get (when test scheduling a meeting) don't give any clue what the problem is. It turned out I had typed too much text in the text box where I ask potentials what they want to discuss. The average user would not know that was a problem, because the software doesn't tell you. There's a host of other issues. If they had adequate support I'd feel like maybe some of this would get resolved...but the way it looks now, I just pissed away $144.
Response from CalendarDec 4, 2025
Thank you for taking the time to share such a detailed and honest review. I’m truly sorry for the frustration you’ve experienced - you’re absolutely right to expect a reliable product and responsive support, and we fell short for you. I also want to personally let you know that since your review in April, Calendar.com has undergone a major leadership change. I recently stepped in as CEO, and one of my first priorities has been rebuilding both the product and our customer support experience from the ground up. What you described: delayed replies, unanswered tickets, unclear error messages is not acceptable, and we’re fixing it. Over the past several months, we’ve already made meaningful changes, including: A completely revamped support process Faster response times, consistent follow-through, and dedicated escalation paths to ensure customers are never left waiting. Clearer error messaging and more intuitive guidance We’ve improved how the product communicates issues so users aren’t stuck guessing what went wrong. Major improvements to scheduling & communication We heard your feedback on client-facing emails. We’ve already made upgrades there, with more refinements rolling out soon. New features rolling out now - Improved view for Meeting Polls for easier scheduling (live) - Single-use scheduling links for more control and security - A redesigned scheduling page with a cleaner, simpler, more modern experience - Upcoming improvements to new routing rules Your comment about the product having “amazing potential” really resonated because that’s exactly what we’re focused on unlocking now. I know we have to earn back your trust, and I would truly appreciate the opportunity to do that. If you’re open to it, I’d love to personally walk you through the improvements, hear what matters most to you, and make sure you feel the difference firsthand. Thank you again for your honesty. It directly drives the changes we’re making.