Carl C.
I ordered sandals in March and was…
I ordered sandals in March and was charged immediately for them, I sent you 2 emails questioning shipping and tracking information from you, and NO ANSWER from you. I called your customer service number over 12 times. No one answers, No message. The beeping sound sounds like a fax number. Tried to get your phone number in Canada, but was advised that there is no company by the name, CALCEUS I Mississauga, Ontario, Canada. What gives??? Jerry P. Pulaski
Response from CalceusMay 5, 2020
Dear Sir/Madam, thank you for your review. You ordered the leather sandals on our website in April. We never received an email from you. Our phone line is always busy so that you can not get through. We've tracked the package for you. Your package is in transit. We are very sorry that your order may be delayed by COVID-19. We have just been informed by USPS and FedEx that the shipment will be delayed for 5-10 working days. We always hope to bring the best experience to our customers, and we're doing everything we can to solve this problem. If you need further assistance, please don't hesitate to contact us at [email protected]. We appreciate your kind understanding and patience.