smith, J.
The prices are good, customer service needs improvement
The prices are good and fair, and the customer service response quickly, but there’s is a lack of communication somewhere, took them over a week to get me picture of some purple diamonds that they have listed on their site, their stock photos was horrible so I wanted to see a real photo for color reference, and day after day they said I would have one for me by tomorrow, then after going back and forth and never getting anywhere, then they said they where out of stock? Then I showed them on the website where they show in stock and then they said they could get me a photo, they did a few days later and I ordered them, but the Process took soo long that I almost lost the job due to the time it took.
Response from Calavera New YorkAug 21, 2026
Hi Jeff, thank you for the honest, detailed feedback. We're really sorry about the mixed signals on the purple diamond's availability and how long it took to get you a real photo for color reference; that back-and-forth isn't the experience we want anyone to have, especially when you're working against a deadline. We're taking a closer look at how we handle custom photo requests so this kind of gap doesn't happen again. If you ever have a time-sensitive order in the future, please reach out to us directly at [email protected] or +1 (646) 665-4718 before ordering, and we'll make sure someone prioritizes it. Thank you for sticking with us through it, and for trusting us with your purchase.