Calavera New YorkReviews of calaveranewyork.com

Response from Calavera New YorkAug 21, 2026

Hi John, thank you for continuing to trust us with your orders, it means a lot to have you as a repeat customer! We know this isn't the first time you've flagged the twelve-day delivery window, and we want you to know we're genuinely working on communicating that timeline more clearly before you order (it comes from the import and quality-inspection step every stone goes through). If you ever have a specific date you're working toward, reach out to us directly at [email protected] or +1 (646) 665-4718 before placing your order, and we'll do everything we can to help you plan around it. Thank you again for the comment, it means the world to our team!

Response from Calavera New YorkAug 21, 2026

Hi Scott, thank you for such a thoughtful review, and for giving us the chance to make it right! We're sorry the first radiant cut didn't look the size you expected, even though it measured true to its certified 4 carats, different cuts can actually face up differently at the same carat weight (elongated shapes like ovals often appear larger per carat than a radiant), so that's likely part of what you noticed. We're really glad the return and exchange process was smooth, and that the 5.6-carat oval ended up being exactly right. Thank you for trusting us through that, and for the kind words about our pricing and communication, we'd love to help you again anytime.

Response from Calavera New YorkAug 21, 2026

Hi Amir, thank you for the honest feedback! We're sorry the blue came across lighter in person than it did online, screen displays and lighting can shift a stone's color quite a bit from what you see in photos, and it's something we're actively working to represent more accurately on our site. If you'd like, we're happy to take a closer look at your specific stone and certificate with you directly at [email protected] or +1 (646) 665-4718. Thank you for giving us the chance to make it right!

Response from Calavera New YorkAug 21, 2026

Hi Todd, thank you for such a wonderful review! We're so glad the selection and pricing made it easy to find exactly what you were looking for, and that the finished ring lived up to your expectations. Comments like this make all the work that goes into cutting out the middleman and passing the savings on to you feel worth it. Thank you for choosing Calavera, and we hope to help you find your next piece too!

Response from Calavera New YorkAug 21, 2026

Hi there, thank you for such a generous review, especially on price, quality, and delivery! We're sorry the stone read darker in person than it did in the photo, color and light can be tricky to capture accurately online, and we're actively looking at ways to represent it more true-to-life on our product pages. We'd love to hear how it looks once it's mounted in platinum; if anything feels off, our team is just an email away at [email protected]. Thank you again for trusting us with your purchase!

Response from Calavera New YorkAug 21, 2026

Hi Tam, thank you for the lovely review and for recommending us! We're so happy to hear the green lab diamond turned out beautiful, and that our team was quick to respond when you reached out for an update. We're always looking to get updates to customers proactively so you don't have to ask, so this is genuinely helpful feedback for us. Thank you for choosing Calavera!

Response from Calavera New YorkAug 21, 2026

Hi PK, thank you for the great review! We're so glad shopping with us was quick and easy, and that the piece turned out beautiful. Comments like this make our day, thank you for choosing Calavera!

Response from Calavera New YorkMar 8, 2026

Dear Nydia, Thank you so much for taking the time to leave a review! We are thrilled that you love the beauty of your new diamond. We appreciate your feedback on the delivery time. Because we import many of our loose diamonds internationally before shipping them UPS 2nd Day Air, our standard fulfillment time is 5-10 business days. Your order arrived in 8 business days, which is right within our expected window, but we will certainly look into making this timeline even more visible on our website so there are no surprises for our shoppers. We also know it can be tough to gauge a diamond's size just from photos. There are millimeter dimensions under diamond details and on the associated certification, but If you shop with us again, please feel free to reach out to our team, we would be more than happy to help you compare dimensions so you know exactly what to expect. Thank you again for your business, and we hope to serve you again in the future!