CaktusReviews of caktus.ai

Caktus AI charged $9.99 (monthly amount) to my credit card, despite the fact that I cancelled my subscription two years ago and haven’t used the service since. When I contacted "customer service" I was basically told it was from an unpaid or failed payment, which I was never notified about. After further investigation, I had the same issue two years ago and had to email them about it. Don't give this company any money.

Caktus AI just charged me FOUR times out of nowhere, despite the fact that I canceled my account over a year ago. I’ve never heard of a platform that randomly charges past due payments long after cancellation – what kind of billing system operates like this?? To their credit, customer service responded quickly (the only part of the platform that seems to function properly), but their explanation made zero sense. If a charge didn’t go through a year ago, why would you process it now without any heads-up or confirmation? And how is that even legal? This entire experience feels deceptive and unprofessional. If you're thinking of using Caktus AI, think twice – and if you do sign up, watch your credit card statements like a hawk. Total disappointment

Canceled the service in September of 2024 and then they charged me 6x in July of 2025. Absolutely the worst support and would not recommend.

Scammers charged my card after canceling subscription over a year ago!!!!!!! On the phone with my bank now!

THEY CHARGED MY ACCOUNT 6 TIMES DESPITE CANCELLING MY SUBSCRIPTION WELL OVER A YEAR AGO. SHADY COMPANY, TERRIBLE CUSTOMER SERVICE. DO NOT RECOMMEND

AVOID!! I cancelled my subscription over 2 years ago and have had no interaction with this company until today when I was charged for a months membership out of the blue. It seems they are doing this for all their customers who have cards on file with them. In short, THEY WILL STEAL YOUR MONEY

Charged me 6x for over $100 over a year after cancelling subscription. Entirely useless application nowadays and a shady leadership team that actively ducks accountability. Stay as far away as you can from these scammers.

Terrible billing and no refunds Despite cancelling my subscription in mid‑2023, Caktus AI aggressively auto‑renewed my plan today (July 24, 2025) not once but three times at USD10.85 each. According to their Terms, “Auto‑renewal is enabled for all Services you have subscribed for, you will be charged automatically in accordance with the term you selected” — yet they never alerted me, nor did I receive any invoice or reminder from Caktus AI. Their stated refund policy is brutal: “Since the Service offers non‑tangible, irrevocable goods we do not provide refunds after the product is purchased” . In other words, even though I was charged in error for a cancelled plan, they refuse to refund. Impossible to cancel I’ve tried every link on the website, emailed, and even used multiple browsers — there is simply no way to turn off auto‑renewal from my account page. The lack of any “Cancel Subscription” button or responsive customer support means you’re effectively trapped unless you cancel your credit card. Bottom line Caktus AI may offer helpful study tools, but their billing practices are predatory and their customer service nonexistent. I’m now forced to cancel my card to stop these phantom charges. Buyer beware — unless you enjoy fighting off unwanted auto‑renewals with no hope of refund, steer clear of Caktus AI.