Stacey H.
Still havent received my order as they…
Still havent received my order as they shipped it to the wrong address!!!! I've sent them emails and they keep telling me "its within the 21 days delivery timeframe and to track my order" even though I have requested a refund and provided proof that they have sent it to the wrong address. $71 AUD lost and not getting any help at all.
Response from CAKES bodyApr 1, 2026
Hi Stacey, we sincerely apologize — if your order was shipped to an incorrect address, being directed to simply track your order is absolutely not an appropriate response and we completely understand your frustration. This should have been escalated and resolved immediately, and we're sorry that didn't happen. We hope this has since been resolved and we're truly sorry for the experience.



