CAKES bodyReviews of cakesbody.com

Response from CAKES bodyMar 31, 2026

Hi Melissa, we're sorry the sizing didn't meet your expectations and that we weren't able to find a resolution that worked for you. When a purchase is made with a gift card, our system does require refunds to be returned to the original payment method, which we understand created an impossible situation given the card was no longer available. We recognize that left you without a good option and that's genuinely frustrating. We're sorry we weren't able to do more in this case.

Response from CAKES bodyMar 31, 2026

Hi Caroline, we're sorry to hear they didn't stay in place — that's definitely not the experience we want for anyone. Without knowing which product you tried, it's hard to speak to what may have gone wrong, but we appreciate you sharing your feedback and we're sorry it didn't work out for you.

Response from CAKES bodyMar 31, 2026

Hi Steph, we're sorry for the confusion around the shipping timeline — we understand how frustrating it is to expect one timeframe and be told something very different. To clarify, the 2-3 business days refers to order processing time rather than delivery, and international orders including those shipping to the UK can take considerably longer to arrive once dispatched. We recognize this distinction isn't always made clear enough at checkout and that's valuable feedback we're working to address. We hope the order reached you and that you enjoyed the products.

Response from CAKES bodyMar 31, 2026

Hi Cali, we're sorry for the delays and the frustrating communication experience — having a rep go quiet mid-conversation is not acceptable and we understand why that left you feeling like we weren't prioritizing you. We'd also like to address the phone number — we are primarily a digital-first brand and our customer support is handled through chat and email rather than phone, so we want to make sure that's clearly communicated going forward. We're glad the cancellation was ultimately processed and we're sorry the overall experience fell short.

Response from CAKES bodyMar 31, 2026

Hi Liza, we're sorry the product didn't meet your expectations. Our nipple covers are designed primarily for coverage and to work bra-free under clothing, and we understand that results can vary depending on body type and the specific style purchased. We also want to sincerely apologize for the lack of response from our customer care team — during that period we were dealing with an unprecedented volume of orders and inquiries that significantly impacted our response times, and that's not an excuse, just context. You deserved better and we're sorry we weren't there when you needed us.

Response from CAKES bodyMar 31, 2026

Hi Kristen, we're truly sorry for the experience you had with our customer care team. During that period we were managing an exceptionally high volume of inquiries that led to significant delays in our response times, and we understand how frustrating that must have been. We've since made meaningful improvements to ensure our customers receive the timely support they deserve. We're sorry we let you down.

Response from CAKES bodyMar 31, 2026

Hi Jane, thank you for the detailed feedback — we're sorry the experience left you feeling misled. Shipping costs are calculated based on delivery address which is why they appear at checkout, and our abandoned cart emails are a standard part of how we communicate with customers who've shown interest. We hear your feedback on the default size selection and understand how that could lead to an unintended order. Regarding our European returns policy, we do outline this on our website prior to purchase, and we're sorry the partial refund offered didn't feel like a fair resolution. Your feedback on transparency is genuinely noted and appreciated.

Response from CAKES bodyMar 31, 2026

Hi Suzon, we're sorry the product didn't hold up the way it should have for you — we understand how frustrating that is. Performance can vary depending on breast size and shape, and we're sorry our product wasn't the right fit for your needs. We appreciate you sharing your experience.