CAKES bodyReviews of cakesbody.com

So sad to see how this company treats customers. Fit was not great - purchased a bundle to try all products nothing worked. Was also told there was a 4.99 per item restocking fee. Then was told there is a no return/no exchange on bundles. Followed suggested sizing from website and it unfortunately did not work. The fix - out of luck and over $100 wasted with no resolution. Guess this company is not looking for long term and loyal customers if they don’t get it right the first time.

Product does not fit as advertised- girls with larger chests, don’t be fooled! My order arrived with a missing product and there is no way to easily facilitate a return. It sends you to an AI chat bot that claims to be contacting a human agent, then nothing happens. Horrible customer service and incorrect sizing. Don’t believe any influencer you see using this product. You are at better off visiting an actual store to get sized and deal with humans.

Again, if I could give them a 0 I would. When my order was not the product they represented in their ad, I emailed asking them to refund or make it right. They did not respond so I reached out again only to be told I was at that point a few days past the return window and could do anything suggesting I spend another $50 on more of their worthless product. When I gave them a bad review they reached out 6 months later with a bunch of crap that they were sorry yet NO interest in making it right. Terrible product, terrible customer service!!

I never even got to try these. The customer service was so poor. I ordered a bundle. One item was preorder and I did see that they wouldn’t ship until preorder was ready. Well. It got delayed so I got an email staying they were shipping separately. 5 days and still no tracking. When I contacted them they said that the new date was April 13th. Over a month after I ordered. Then in the chat I had with “Jechel” at Cakes, she apologized and said it would be end of next week March 20th. I clarified and she confirmed. Then when questioned about the cakes cleavage bra and the preorder date difference on website and what she was telling me, then the date changed to April 20th. Whole story changed. She canceled my order because they couldn’t ship earlier. No clue about product. But the worst customer service. I’m all about supporting small businesses but they need to honor their word

I’ve ordered from Cakes Body before and never had an issue, which makes this experience even more disappointing. I recently ordered a replacement sticky bra in the same exact size I had purchased previously. Unfortunately, the new one does not fit the same at all. The item is brand new and has never been worn, yet the company absolutely refuses to exchange it. Their solution was essentially that I’m out of luck and should just purchase another one. For a company selling an intimate product where sizing can vary, refusing to allow exchanges for an unused item is a terrible customer service policy. Instead of trying to resolve the issue or stand behind their product, they doubled down on the policy and offered no real help. Now I’m stuck with a product I cannot use. I’m extremely disappointed in how this was handled and expected much better from a company I had previously trusted. Because of this experience, I will not be ordering from them again and will be filing a complaint with the Better Business Bureau.

The product would never work for anyone over 25 years old. So I immediately asked to return them. They say dont bother sending them back, then they charge a "restocking fee"...for what? I didn't have to return them! And you are charging me $5? The whole email response was done by an AI agent, which is not a very good AI agent. I am now reading all these reviews and WOW looks like they are a pretty awful company.

If I could give a negative star I would. I placed an order during black friday week in Nov 2025. They billed me and showed the product as "partially fulfilled" but didn't actually send it. I wrote and they apologized it was just late due to the crush of orders. I'd get it any day. Late December -- I write -- they claim they are backordered. They promise it again "shortly." Give me a new order number and promise it again and again - and now (in March) are now blaming me for the delay saying I chose something on "pre-order." Worst customer service ever (and yes I have screenshots and full documentation at every step to back each interaction up).

The cleavage bra did not fit correctly despite measuring and ordering the right size. 32C, exactly in the size range that is supposed to work well for this product. It smashed my boobs into this strange, uneven shape that did not work under any outfits. Re-positioned them multiple times, watched the advice videos, just so bad. In just those few adjustments I noticed that the adhesive was already beginning to fail. Decided to return them. The site said I'd have to pay a $5 return fee to pay for the return shipping. After I approved the return, I was informed that I could just keep the product. They then refunded my fees minus $5 - so they kept the $5 return shipping fee even though nothing was shipped back.