Caesars EntertainmentReviews of caesarspalace.com

Caesars and Tropicana Casino host is the worst host (Francesca) that has ever worked in the casino industry. Incompetent and without a doubt the least responsive and caring person in the world. Doesnt know her job nor does she has any interest in replying to her customers. She has one job, to take care of customers. But is just so bad, its a disgrace by Caesars and Tropicana to allow her to have a job. Btw, she'll call you once every 6 months and call you "honey" and that is supposed to make everything right after not replying to one single email or text. If you have her as a host, go anywhere else. Also, they won't allow you to switch hosts, cause Caesars and Tropicana are the worst companies in casino. (Fran Barone)

Stay away from Ceasar's Sportsbook. Go with Draftkings or FanDuel. Ceasar's offered Missouri residents a new player bonus program. After I and another family member placed our bets and won, they denied us our money. If the bets were not allowed the app should have said, "hey these bets are not allowed and we would have placed different bets. Placed the same bets on the other betting sites and won and got our money. I will never use Ceasar's for betting ever again. I am also going to report them to a few agencies. If they would like to give us our bonus bet money back I will kindly update my review. The customer service is horrible. They disconnected before we were finished chatting. This is the worst Sportsbook ever. I wish I could give you 0 stars.

I recently stayed at Caesar’s Palace and unfortunately experienced a robbery during my visit. What made the situation even worse was the lack of cooperation and attention from the management in resolving the matter. Despite multiple attempts to communicate and seek assistance, the response was dismissive and unhelpful. As a guest, I expected not only a secure environment but also a proactive and empathetic approach when serious incidents occur. Sadly, this was not the case. I strongly urge anyone considering this property to think twice and prioritize safety and customer care when choosing accommodations. Pros: None Cons: Poor security measures Unresponsive and unhelpful management Lack of accountability

The most corrupt book on the planet. Run. They don’t let you take your money back. They call it a refund. Heinous business practices

Hosted the F1 last year on their grounds. The experience I purchased under the "Caesars Palace Formula 1 Experience" for the 2024 Grand Prix was misrepresented at the time of booking. The information available during purchase explicitly mentioned access to viewing platforms. However, these were non-existent, resulting in a subpar experience that was completely contrary to what was advertised. Furthermore, the inadequacies of the designated areas, the overcrowding, and the unforeseen additional VIP tiers that restricted the promised space left patrons feeling misled and undervalued. These issues were compounded by exorbitantly priced food and beverages, rendering the experience well below the standards one would reasonably expect from a premium Formula 1 event. Send multiple complaints since, not even one was responded to

I’m extremely disappointed with Caesars Sportsbook’s deceptive practices. I participated in their heavily advertised “Bet $1, Get $150 in Bonus Bets” promotion, followed all terms, and deposited funds, only to find the offer changed at their discretion. This bait-and-switch is unfair and feels like a scam—escalating to higher support hasn’t resolved it. Avoid this sportsbook unless you want to be misled.

Ceasers sportsbook is an absolute scam... They advertise promos... DO NOT FALL FOR THE PROMO SCAM ON CEASERS... They do not give bonuses the is an open investigation on false advertisement and intrapment to lure people in and not give the services they advertise.. please use literally any other sportsbook.... Ten people did the promo all ten did what was required and 100% of the cases was scammed and tricked....

I stayed at Caesar’s Palace in November 2024 and had many issues. For a 5* hotel the carpets in the room are extremely worn. One of the staff getting the taxis was very rude and slammed the door into my friend’s arm. When we complained we were given a free breakfast and our upgrade invoice removed, but despite this we were incorrectly charged and it took ages to receive the refund once we were home. That same evening I walked back to our room and slipped badly on the marble floor and really hurt myself. There was water on the floor and a staff member noticed this, but instead of making the area safe, they left it unsupervised to get a cloth to wipe it up. In the meantime I slipped not knowing it was there and no hazard notice was left where it was wet. Help came to see how I was and took a statement from myself and my friend. That was the last I heard from them. I have since contacted the Risk team, as I was informed they would investigate the issue, but despite many emails, phone calls and voice messages left, I have received zero response. There was no apology, no checking on how I was. This is so poor and unacceptable - there is no concern for their guests welfare and safety.