Caesars EntertainmentReviews of caesars.com

Eldorado Scioto Downs, part of Caesars Entertainment, is easily the worst casino I have ever visited in 30 years of gambling. The slots are unbelievably tight, with endless dead spins, and even when a bonus finally hits it usually pays one or two dollars on hundreds lost. I am a Diamond Plus member who goes three to four times a week, lose thousands a year, and still saw my free play reduced and my small monthly food voucher taken away despite playing more, not less. The hosts are unresponsive, do not return emails for weeks, and the phone numbers provided ring endlessly with no answer, making the place feel rundown, greedy, and completely disrespectful to loyal players.

As many many others have observed, Caesars has gone seriously downhill. Their hotels are all outdated, service is terrible, hosts are overworked and non-attentive, etc. etc. I am Seven Stars at Caesars, and Platinum at MGM, and I can tell you that MGM is head and shoulders above Caesars. Not even close. Most recent bad experience: The confirmed my ticket to a NYE event but the day before they said they made a “mistake” and withdrew the confirmation. What?? Nobody cares and there is no accountability. My 2026 NY resolution: Avoid Caesars.

From about June 7th to June 11th I did a test with Caesars and horseshoe but mainly Caesars over those days I spent $5,000 and 99% of my spins actually 99.9 word totally dead spins the others were little hits very little and I was betting up to $27 to spend I should have been winning hundreds of dollars on some of them now I got nothing not even enough to withdrawal not once not even 100 bucks now if that doesn't tell you there but I don't know what does I proved it to me Caesars is awful and I kept depositing and depositing and depositing and depositing they won't even let me hit 300 or 500 bucks nothing at all not even a hundred never gave me free spins never gave me the wheel and I scream video shot it a lot of it I got most of it I got I'm actually so if anybody's interested in those videos I'm gladly have them to stop these casinos from robbing us

I was member for over 5 years lost over 200 thousand dollars, I was on vip program and they took me off cause I asked for new host other then mervon. It's been 19 months and still haven't received a single cash bonus from Caesars as I continued to deposit and lose.

This is for sport book betting. Better said we had to pay $455. Before she could release winnings once paid she said it would take a week to transfer with Zell here daughter died in car accident. John her supervisor was contacted and he said the were working on it. It has been 2 weeks now and no word. Betty's tragedy his hers not any body else's. So once we get the money we are canceling our account and never play in a Ceasars Casino ever and if some one would ask me about Ceasars I woul tell them the worthless go some where else.

This happened in Blackhawk LADYLUCK casino: Canceled NYE one night stay the day before and incurred a $72.10 on credit card within the allowed timeframe without penalty. They also told all my points away as a diamond plus member. We are 80 years old and English not so good. Wife was sick so we can med the one night on 12/30. Please refund me and put back my points #12301068437 mr.lo

I've played a lot of online gaming and this app is by far the worst out there. I've never been disconnected from a server so many times in my life. It plays slower than dial up Internet. If it wasn't the only one that did it I would blame my wifi. I just feel like an idiot for falling for this scam more than once. Hard to believe they get away with it.

If I could give negative stars I would, customer service sucks, they can’t answer questions and can’t find the fix for any problem, I’ve been a rewards member for over 10 years and as soon as I download the Sportsbook app when it legalizes in my state, all of the sudden I cant be verified and they can’t help. All they say is wait an hour, I’ve waited for 9 days for a 24 hour wait period on a supervisor to call me. I’ve waited 9 days for a document that has been submitted 4 times to be reviewed. Caesar’s is a joke and I will take my business elsewhere since their customer service treats you like you are nothing.