Cadence BankReviews of cadencebank.com

Good and great

One of many reasons we closed our Cadence Bank business accounts was because they didn't have good customer service, were hard to do things technology wise, and just lacking in ease of banking. Today reaffirmed that. A vendor mistakenly wired a payment a month ago to our old account. I called a branch today and was told I needed to speak to a different department and they could see when or if it was sent back etc. No big deal, totally understand. The number he transferred me to was a non-working extension, no big deal he could have made a mistake. I looked up the business banking info line and called that number and the lady I got said she couldn't help me or transfer me to someone who could. I would have to email customer service because all wires are sent back I said well its been a month, so if it was sent back wouldn't they have it by now? Will this customer service email be able to tell me when the money was sent back or provide proof so I can take it to the vendor and say here it was sent back please reissue payment. She got angry and said like I've already advised you we send all money back and you need to email customer service! I'm like ma'am its been a month, I can't call the people and say someone on the phone told me they send all money back even though she couldn't see it or tell me if they would be able to provide proof. Are you just trying to pass me off to an email so I don't get an answer? She then hung up on me. Individual employees inside a Cadence bank may be nice and your neighbor or friend and you get a different level of service, however their customer service in general is SEVERELY lacking and business banking is a decade behind in technology, ease of banking, app functionality and ability to work from anywhere around the country or when traveling OCONUS. 0/5 stars DO NOT use Cadence Bank!!

Ended up walking away from a mortgage lender with Cadence Bank losing $700 due to horrible communication. Never updated us on anything we always had to reach out to them. Would send them documents per their request and then four days later they would ask for the same ones. When we called to ask how to navigate through their portal, husband and I both were told to just click on things you will find your way. Was always put on the back burner. Would tell us they had to go pick their kids up from school and they call us back and wouldn’t!! Please do your research and read the reviews before you consider.

Always wrong balance . They make sure the irs takes whatever they can come up with from your account. Just took 600$ out of my account to pay the irs. Saying I owed them from 2012??????? How??? Now they have been down for days. A couple of accounts can't be paid because of this. This is a TERRIBLE banking system designed to take , take, take! They need to be shipped to a deserted continent.

Rates for CD’s are good but it’s an act of Congress to get assistance with them. One person behind a desk to assist appears to be the norm.

I love this bank but just want to make a suggestion. I hope they make it a a available for you to lock your card in the app. Thank you Trisha Ann Vicksburg

I have been a Cadence customer for a number of years, first at the San Antonio branch and now in Houston. My experience has been that at every turn I have had great service...and they continue to improve. The website is easy to use, and the staff truly have been excellent in every way, prompt, efficient, helpful, and very friendly.

Their website shows the wrong balance in my account at least once a day, usually before 9am. I was double charged by a vendor which incurred an NSF fee. Once the vendor fixed their mistake, Cadence wouldn't refund the NSF fee. Customer service wants you to call for everything instead of utilizing their secure message system.