Cadence BankReviews of cadencebank.com

Simply trying to transfer account onto Quickbooks and they wont put our business account in... after 3 hours of working on this they said it would be 24-48hrs before someone would call me back to "handle" this relatively simple issue... Meanwhile my accountant is waiting...waiting...waiting... for us to get this done. Makes us look like idiots. Thank you Cadence for being impossible. If u are considering Cadence move on, its just not worth it.

A special shout out to Latonya Taylor at the Memphis, TN location and Mundy Easley at the Olive Branch, MS location for all their help for going above and beyond just to help me obtain some information. It was a great experience. They helped me out more than words can express! Thank you very much, we need to get both these girls raises! And an office with a window for LaTonya! Thanks very much! JD

0 stars, sold something to a women yesterday. 20 bucks sent through zelle and it still has not been put into my account yet zelle states posted today. first off zelle is supposed to immediately deposited not show available tomorrow. as i stated its still not available. its not the dollar amount its literally that the bank has not deposited it yet zelle says deposited. 55 min on hold to speak with a rep who instead of just answering my question spent 20 min asking me verify this verify that blah blah. 35 min on hold after answering all her bs questions and still no answer to my question. so im going and closing both my business and my personal account with them once all deposits have gone through. do not waste your time as this bank is worse than chase bank . trust me you will absolutely hate yourself for doing any business with this bank.

I have had a mortgage with them for at least five years now pay a week ahead of time all of a sudden it goes from I’ve missed a payment now that I went to my bank to get copies of my payments that were made now I didn’t make full payments now they put a 30 day late payment on my credit even though no payment was missed now they are claiming to have lost my payment that was electronically sent to them and trying to do another late payment fee when it was mailed out way before due date I wish I never dealt with this bank I will be contacting the better business bureau

If I could give zero stars I would. Very disrespectful and seemed annoyed they were having to work. They lost my paycheck and implied it was my fault. The warm friendly faces of that Bank before Cadence took over made it a pleasure to do business there. I was will be closing those accounts soon.

Customer service is just dog water. I’m 30 and worked in customer service my whole life. Sad to pull up to an Older lady who doesn’t have any decency for people.

The customer service is abysmal. Wait times to reach a human are consistently at least 45 minutes, and live chat is even worse. You’re passed from agent to agent with no resolution. I ordered a new business credit card over a month ago and still have not received it. I’ve called at least three times. At one point, I was told I would be charged $30 to expedite a card that was already long overdue. After pushing back, they agreed to waive the fee and assured me the card would be overnighted on 1/22 and arrive on 1/23. It never showed up. Now they are blaming an ice storm (that didn’t even occur until 1/24), saying they DO NOT overnight and can't even find the tracking number! I’m currently on hold again, over 30 minutes, just trying to locate a card that was supposedly shipped 4 weeks ago. I also contacted my local branch, only to be told cards are not distributed at branch locations. For a business account, this level of service is unacceptable.

Have a payment that hasn’t been processed at the receiving end and the customer service person gave me the bill payer number to talk to them guess what I don’t have a bill payer account number Cadence should have called on my behalf. Looking at the reviews this is a sad situation