Lori T.
I ordered a George Strait song canvas…
I ordered a George Strait song canvas which looked like it was done with neutrals on the website but when I received it a couple of weeks later it was actually feminine pink and burgundy colors. I reached out and requested a return or exchange and Linda responded that there would be neither. I feel duped.
Response from CadadesignsAug 6, 2024
We are so sorry about the inconvenience you faced. We understand your feelings but we need proof to check with our factory. Our policy is to offer a 100% return/exchange/refund if we have any flaws in the size, color, or style of the jersey. You can check more details via this link: https://cadadesigns.com/return-refund-policy/ Please kindly check the examples below for your convenience & take photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received correctly. NOTE: Our return policy just last 30 days for support since the order was delivered successfully, so hope to receive the correct photos from you soon. Overdue, we have not received the correct photos so we can't support you in this case. Hope that you're sympathetic to us. Best regards, Cadadesigns Team