Cabinets To GoReviews of cabinetstogo.com

The woman that helped us got the order wrong and we received no assistance. I would not recommend this place al all.

I am an independent contractor and have installed cabinets from Cabinets To Go. Unfortunately, a lot of the one star reviews here ring true. However, my one star review is a sort of last ditch effort to get them to stop sending me emails. I have unsubscribed multiple times and even written them directly notifying them that I have unsubscribed and that I no longer wish to receive any of their emails, and yet they keep on sending them. Sadly, it’s not a shocker, although annoying.

I don’t recommend this company at all. Customer service is awful. Sales rep is terrible once you pay for your order. Once they get their money they could care less. When we got our order we had doors broken and all our trim was missing. Call to get it and they give you the run around

The sales guy, who was new, created the order wrong (didn’t charge enough) then we ordered another wall cabinet and the price was $1200 more, is how I found out. He forgot to order the hardware. he ordered a 72.5” cabinet for a 76” space. We had to find someone to make a vanity to for us so didn’t have sinks and top for 3 weeks in master. I asked him to oreder hardware again, he forgot again. I contacted home office, they told me they would call me back, never did, horrible experience. Cabinets are high quality tho.

Do. Not Go. When I say the experience has been difficult, frustrating and maddening, I am understating the incompetence. After spending over three hours with a sales associate to confirm and update a prepared plan, I should have known then that this would be a painful experience. I purchased cabinets and counter tops for a small kitchen, and had my own contractor to install. Simple, right? Not. When they were finally delivered on pallets, I was informed at that time that we had to spend more money assembling everything. That amounts to $45-85 per cabinet. HUH?! Okay, things happen and we will get through this. What one should expect in that process is that several parts are damaged, and it throws off any schedule you have. And, when you hear that the store associate carries no responsibility or can take ownership to help, you get passed on to the overwhelming- ly incompetent, barely English- speaking “team”. After repeating seven times that parts were damaged, and reviewing which parts, they bring the issues to the “team”. And, they keep reminding you that the issues are with the “team”. Finally, after a week or so, they ship your replacements--all the while contractors have to be rescheduled. At one pint, I just used a damaged piece and had it positioned so it was unseen--all to avoid the “team”. Oh, let’s not forget the counter tops. There was an offer for a free sink if I ordered the counter tops from Cabinets to NOT go. Unfortunately, the sales associate was not aware of it un- til I saw a sign. And, then the sink didn’t come. By the time I realized it didn’t come with the cabinet delivery, I called and was informed that the sales associate with whom I worked, was “no longer with the company”. To top that off, they were out of the sink I chose. Yet another does of no accountability, frustration and surprise. So, I picked out a sink and asked for it be deliv- ered to my home. Apparently, the communication was not received, so I had to go fetch it myself--with no apology or concern by the store Manager., who, by-the-way, has the personality of a lamp post. Niiiiice. Now, I can have the installation completed and have the company come do counter top measurements. Once again, and unfortunately for me, this will take three weeks, and then they come back to measure for the backsplash areas--probably another three weeks to add to that process. Another reschedule. Ugh. But, wait, I’m not done. I was missing a part. So, I was forced to go back to the “team”. After almost two weeks of receiving email messages thanking me for my patience, and the “team” is working on it, I am done. The process from start to finish has been so utterly strange and ridiculous, I can only laugh at this point. From irresponsible, unfriendly and unhelpful sales “associates, and the Manager, to the barely English-speaking and non-functioning customer “no-we-don’t care”, you are really in for a troubling time. As if remodeling isn’t difficult enough, they do their best to make it more arduous.

they are deceiving. they rob people by changing the prices over and over and over and then they damage your cabinets and unless you look for everything you'll never know where its damaged... right now they have a lot of doors, drawers, cabinets, kickplate, molding and both sides of the refrigerator... they screwed this kitchen up so bad i could never recommend them to anyone including my worst enemy.... how disgusting to think they did this damage to my cabinets and then didnt have the decency to say anything... that's called deceit, that's called robbing someone by trying to pass off a damaged product... cabinets to go should be shut down

Don't buy from Cabinets To Go. They don't stand by their product. They delivered several broken cabinets and would not replace the broken items because of their 30 day policy. Which I understand return policies however I spent $15,000 in cabinets and told the sales person I will not be able to open these for several months due to the build of my home, she should have verbally informed me about their policy and told me to open and inspect immediately... she just gave a high pressured sales pitch to beat the sale expiration instead. When you spend that much money you would at least hope to get some sort of customer satisfaction and replace a part that costs them very little money but instead I was treated very poorly, rudely and dismissed. Because the bottom line is the cabinets were damaged whether it was within 30 days or 6 months later.

I don't like writing bad reviews about companies since I expect them to provide good service. Cabinets to Go in Columbia, SC has not provided good service. The timing of cabinet installation was good but "everything else" was and is not. The installers drilled holes in drawers for different hardware than what I selected. The company was to replace those drawers allowing installation of the hardware selected. Though stated that this would occur many times, it has not occurred. Also, the refrigerator cabinet is too small. Though our old and new refrigerator were larger, the company did not take accurate measurements. Similarly, several times company officials said this would be corrected. It has not been and our refrigerator is much larger than the refrigerator enclosure. There are other issues, all of which the company is aware but has not resolved. I am disappointed and had no choice but to write this review which reflects inaction and not good service.