Cabinets To GoReviews of cabinetstogo.com

We placed an order in January 2022. It is now October 2022 and we still have not received our cabinets. We reached out to both the branch and customer care and were told we may receive them on November 2022. This is holding up the CO for our new home. Cabinets To Go doesn't appear to care about keeping their word or keeping their customers!

Took way longer than promised to get the cabinets for our new home. They acted like they could have cared less. Very bad customer service. Had to go over the local stores head to get answers and then finally got our cabinets. Once installed found some didnt match. They promised us new door fronts for one of the cabinets. Hoping the replacements would match. It has been a year and still no replacements. Every couple of months they email and use the Covid excuse. Same crap. Dont make the mistake we made. Go elsewhere. This company is miserable. If it was my company i would fire the management and start over.

Waited a year to write this as I was very mad with their service. Their advertised 1-2 DAY install is a farse! Our kitchen took 3-4 MONTHS. From day one it is was one thing after another. First they forgot to add something to the total it would cost me. So after the bank gave me my home improvement loan on their signed contract, Cabinets To Go called and said "oops, we have to add another $1,000(approx.) to that contract. We had no water in the kitchen for 2 weeks. Try washing dishes in a small bathroom sink. Some cabinets were back ordered for 3 months so had to wait on a kitchen counter and half of the upper cabinets. Since the stove was taken out, day one, we had to bbq or cook on the kitchen table, on a one burner portable, all 3 meals a day. Try that for weeks. Finally found out 2 of my upper cabinets were on another backorder so I finally had to settle for smaller cabinets and they put filler panels in. Not happy at all on those!! One bottom cabinet was wrong, that had to be changed. Then they had to put a new door on cause the handle was in the wrong place and had made holes where they shouldn't be. Meanwhile, our counter was not put on for almost 2+ weeks because no one checked the status of it, even though I called and the counter people had emailed them. The counter on one side of my stove is an inch shorter than the other. I was told the floor wasn't level BUT they leveled the floor before they put the tile down. We had to have them come back several times as we found things, not quite right. Since they "finished" we still found a kick plate that was never nailed up and a hole in the side of a cabinet because they drilled a screw from the inside, where there was no reason to put one. The tip of the screw came all the way to the outside. Also need to add that each time I needed to talk to someone I had to drive to the next town to their office because their mailbox was alway full when I tried to call them and I couldn't leave a message. There were other little things that added up. What a nightmare!!