Cabinets.comReviews of cabinets.com

I would not recommend Cabinets.com. If I could do this project over again, I would have budgeted more and gone with a local custom kitchen fabricator. The packaging is completely inadequate for cabinetry in general. Cabinets arrive in basic cardboard boxes with very limited cushioning or protection, and mouldings and trim pieces are essentially thrown into cardboard boxes. Between shipping damage, poor workmanship, and inadequate quality control, roughly half of our cabinets and mouldings had some type of damage or defect. What makes this even more frustrating is that many of the problems aren't necessarily obvious when you first open the boxes. Some defects only become noticeable once the cabinets, panels, and mouldings are installed and you're able to see everything together. By that point, you're already well into your project, and correcting the problems can interfere with finished work and your entire construction schedule. We had a large order with kitchen and laundry room cabinets and mouldings. The order was delivered by a local freight company who basically just piled the order into our garage. A few of the cabinets were plastic wrapped onto a large pallet together. While cabinets.com has a 30 day claim window, we weren't able to install the cabinets until after the window had elapsed. Once we had opened boxes and started installing we realized how poor the quality and workmanship is. On top of all of the damaged and defective pieces, one cabinet was missing from our original order. It then took over a month for Cabinets.com to get the missing cabinet to us. We were building a new home, and that missing cabinet ultimately held up our final inspection and prevented us from moving into our house. Waiting more than a month for a cabinet that should have been included in the original order in the first place was completely unacceptable. An error in order fulfillment or freight shipping details shouldn't derail a construction project and delay occupancy of a new home. I expected substantially better workmanship, packaging, quality control and order accuracy when problems occurred. Unfortunately, I still have a few additional pieces I need to purchase from Cabinets.com because I need the factory paint to match the cabinetry that's already installed. Otherwise, I would not order from them again. If you've already decided to order from Cabinets.com, order well ahead of when you actually need your cabinets and leave yourself a very large buffer for missing, damaged, or defective pieces. Do not assume that receiving your shipment means you have everything you ordered, and don't build your construction schedule around their initial delivery timeframe. My biggest regret with our kitchen is not spending more upfront and using a local custom cabinet fabricator. Whatever we may have saved was not worth the damage, workmanship issues, missing items, delays, and frustration.

Would not use them. They do not package properly with no supports or foam etc between drawers. Further their build quality is sub-par with missed nails and staples. Then their solution is to tell you to fix the cabinets yourself.

Not worth the money. Poorly crafted. Purchase 2 separate and successful kitchen projects. This last 3rd project has been a disaster. No longer quality and customer service is terrible. My prior drawers were seamlessly attached as per website but now they’ve added ugly screws (not disclosed on website) and they don’t attach level or aligned. Drawers look like a carnival house and paint has all kinds of flaws. Company not taking any responsibility. Cabinets are garbage. You would have better quality and cheaper price tag from Home Depot.